Community Operations Manager

Amica Senior Lifestyles; Aurora; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in senior living is seeking a Community Operations Manager to oversee daily operations and ensure exceptional service for residents. This role involves managing payroll, benefits, and administrative tasks while leading a dedicated team. The ideal candidate will have a background in hospitality or business management, with strong leadership and customer service skills. Join a team that values inclusivity and makes a meaningful impact in the lives of seniors. If you are passionate about enhancing the lives of others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in hospitality or similar administrative roles.
• Fluent in English with exceptional business writing skills.

Responsibilities

• Oversee daily operations including payroll, housekeeping, and concierge.
• Manage hiring processes and administrative tasks.

Skills

Customer Service Skills

Leadership Skills

Business Writing Skills

Communication Skills

Conflict Resolution Skills

Troubleshooting Skills

Education

Diploma in Bookkeeping or Managerial Accounting

Post Secondary Education in Hospitality or Business Management

Tools

Accounting/Payroll Systems

Microsoft Excel

Job description

Job Description

COMMUNITY OPERATIONS MANAGER

Amica Aurora Promenade

Full Time

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

Opening in the Fall of 2025, Amica Aurora Promenade is designed for comfort and accessibility. Amica Aurora Promenade offers purpose-built spaces and convenient amenities for all residents to enjoy.

A day in the life of the Community Operations Manager:

Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.

Other Job Duties:

• Administers payroll, accounts receivable, accounts payable
• Administers hiring and recruitment process including new hire paperwork
• Administers HR functions, including personnel files, training compliance and department minutes
• Completes general administrative work requirements as assigned
• Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
• Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
• Performs regular audits of concierge/housekeeping team
• Participates in budget process as directed
• Supports Marketing & Sales where required
• Participates in corporate initiatives as requested
• Participates in weekend manager on duty rotation
• Other duties as required

How do I qualify?

You must have:

• Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment
• Post secondary education in hospitality, business management, or related field
• Experience with accounting/payroll systems
• Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff
• Ability to communicate fluently in English
• Proven ability to manage and lead others
• Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel

What we are looking for:

• Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards
• Customer service driven with a passion for working with seniors
• Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process
• Willingness to participate in corporate initiatives and weekend manager on duty rotation
• Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
• Capable of basic troubleshooting of computer systems, including networking and office equipment
• Competent team-builder with coaching and conflict resolution skills