Community Navigator - Information Kiosk at Taggart Y

YMCA of the National Capital Region; Ottawa; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Gym membership

Program discounts

EFAP

Health & dental

Disability & life insurance

Pension plan

Vacation & float days

Maternity leave

Job summary

The Community Navigator at Taggart Family YMCA serves as the first point of contact for members of the public, connecting them with services at Taggart, other YMCA locations, and within the NCR. You will respond to inquiries by phone, email, and in person, building knowledge of programs and local community resources.

You will gather promotional materials, coordinate lobby events, manage displays, and document interactions.

Qualifications

• Minimum of one year’s experience in customer service, sales, public relations, or a related field.
• Basic proficiency in MS Office, especially MS Word, Outlook, Calendar, and Forms.
• First Aid & CPR; suicide prevention; and conflict de-escalation training preferred (will train).

Responsibilities

• Responding to inquiries by phone, email and in person (at the Information Kiosk) by members of the general public and responding and referring appropriately.
• Developing a fine-grained knowledge of YMCA program offerings at Taggart and other locations, as well as contact information for “warm handovers” to the right person at the right time.
• Developing a robust knowledge of local (Centretown) and regional (Ottawa and Gatineau) community service providers (community health, social services, food banks, harm reduction, public library, women’s shelters, etc.), drawing on 2-1-1 (Community Navigation of Eastern Ontario) and 3-1-1 (City of Ottawa service line) as needed.
• Gathering promotional materials from departments to display and share with members of the public.
• Planning and coordinating informal social events to animate the lobby space for residents, community members, staff, and volunteers.
• Curating and arranging YMCA product displays and business cards/brochures for small businesses/social enterprises.
• Monitoring public washrooms in the lobby for safety and hygiene, logging cleaning requests as needed.
• Liaising with Security staff for incidents requiring a security response.
• Recording incidents as instructed.
• Documenting phone and in-person interactions as instructed.
• Reviewing and filling out logbooks at shift change as necessary.

Skills

Customer service

Communication

Bilingual (English/French)

Education

Secondary school diploma

Tools

MS Word

MS Outlook

MS Calendar

MS Forms

Job description

Community Navigator - Information Kiosk at Taggart Y

Job Category: Housing Services

Requisition Number: COMMU001987

• Posted : September 30, 2026
• Full-Time
• On-site
• Rate : $20.11 CAD per hour

Locations

Showing 1 location

Description

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of excellence, compassion, dignity, accountability and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy.

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to be a leader, partner and catalyst that empowers individuals, dismantles barriers and transforms communities.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer?

The Community Navigator (CN) is the first point of contact for members of the public accessing the YMCA. The CN will assist the public in being connected to the services they are seeking at the Taggart Family YMCA, other YMCA locations, in the local community, and across the National Capital Region (NCR).

Some of the tasks of this position include:

• Responding to inquiries by phone, email and in person (at the Information Kiosk) by members of the general public and responding and referring appropriately.
• Developing a fine-grained knowledge of YMCA program offerings at Taggart and other locations, as well as contact information for “warm handovers” to the right person at the right time.
• Developing a robust knowledge of local (Centretown) and regional (Ottawa and Gatineau) community service providers (community health, social services, food banks, harm reduction, public library, women’s shelters, etc.), drawing on 2-1-1 (Community Navigation of Eastern Ontario) and 3-1-1 (City of Ottawa service line) as needed.
• Developing template responses for written inquiries that arrive frequently.
• Gathering promotional materials from departments (e.g., gym schedules, event posters, program brochures, volunteer opportunities) to display and share with members of the public.
• Planning and coordinating informal social events (e.g., coffee and snacks, board games, etc.), as directed, to animate the lobby space for residents, community members, staff, and volunteers.
• Curating and arranging YMCA product displays (e.g., mugs and tshirts for purchase) and business cards/brochures for small businesses/social enterprises operated by YMCA residents and other local community members.
• Monitoring public washrooms in the lobby for safety and hygiene, logging cleaning requests as needed.
• Liaising with Security staff for any incidents requiring a security response.
• Recording incidents as instructed.
• Documenting phone and in-person interactions as instructed.
• Reviewing and filling out logbooks at shift change as necessary.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education

• Secondary school diploma preferred.

Language

• Fluent in English and French, oral and written
• Other languages are an asset

Experience, Skills and Abilities

• Minimum of one year’s experience in customer service, sales, public relations, or a related field.
• Basic proficiency in MS Office, especially MS Word, Outlook, Calendar, and Forms.
• First Aid & CPR; suicide prevention; and conflict de-escalation training preferred (will train).
• Strong client focus and service orientation and a desire to help and engage members of the public with enthusiasm and compassion.
• Conflict resolution and crisis de-escalation skills are an asset.

Additional Requirements:

• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required.Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision‑making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

Excellence: Identifies and implements improvements that enhance work quality.

Compassion:Involves warmth and supportive communication. Fosters understanding and collaboration, leading to a positive work environment.

Dignity:Involves respecting every individual’s worth, promoting fairness and valuing perspectives. It encourages a culture of integrity, mutual respect, and empowerment.

Accountability:Manages tasks, projects, and processes effectively.

Inclusion: Demonstrates self-awareness and commitment to IDEA, ethics, and well-being.

About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [e-mail] upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment.

All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.