Community Ministries Manager

TSA The Salvation Army TSA; Strathroy; On-site; CAD 52,000 - 66,000; Full time

Job summary

The Salvation Army is seeking a Community Ministries Manager in Strathroy, Ontario. This leadership role provides oversight to community service programs while ensuring compliance with mission and legal requirements. The ideal candidate will have a relevant degree and a passion for community development and social services.

Benefits

Health and dental benefits

Paid vacation and sick time

RRSP contributions

Continuous learning and growth opportunities

Qualifications

• A minimum of four years of prior related experience, including supervision and management.
• Current First Aid/CPR Certification preferred or willingness to obtain.
• Proficiency in Microsoft Office is required.

Responsibilities

• Provide oversight and leadership to community services programs.
• Manage human relations practices in consultation with Divisional HR.
• Establish and maintain the ministry unit budget.

Skills

Leadership

Community Engagement

Financial Management

Negotiation Skills

Education

Undergraduate University Degree in Social Services

Job description

Community Ministries Manager page is loaded

Community Ministries Manager

Apply remote type Onsite locations Strathroy, ON time type Full time posted on Posted 3 Days Ago time left to apply End Date: June 25, 2025 (1 day left to apply) job requisition id JR103231

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Community Ministries Manager provides leadership and oversight to a range of relevant, holistic, community programming developed to meet the needs of the families served through the ministries of the Strathroy Community Services. They direct and coordinate all business and program matters at Strathroy Community Services. This includes finance/funding contracts, service delivery/programs, property, legal, information technology and employee relations to enhance capacity, accountability, effectiveness, and relevance.

ACCOUNTABILITIES:

Program and Service Responsibilities

• Provide oversight and leadership to Community Services programs and special events, ensuring ministry and program objectives are consistently met within Salvation Army mission, vision, policies, funder expectations, and all legal requirements.

• Ensure a spiritual dynamic, and focus, in all programming.

• With the support and input of the Corps Officer, Divisional Headquarters (DHQ) and / or Territorial Headquarters (THQ) consultants, lead the strategic planning for the ministry unit, securing necessary approvals from the Divisional Mission and Management Committee (DMMC) for new programs.

• Support/assist the Community Services team to research, plan, develop, prepare, and deliver creative and innovative community programming designed to address community needs, while building on community capacity.

• Operate within effective change-management, organizational development, and staff engagement principles to promote service excellence and develop strong teams.

• Monitor and ensure consistency in case management systems and practices as required; Provide direct client care and/or intake services as needed.

• Ensure strong community/interagency partnerships and collaboration are formed or maintained.

• Coordinate and/or participate in Community, Interagency and internal meetings as required.

• Handle public relations issues relating to the Community Services in coordination with the Public Relations department.

• Maintain, promote, and improve the profile of The Salvation Army in the Community while facilitating and encouraging the same goal among staff and volunteers.

• Provide oversight to and facilitate Annual Christmas assistance and assist with other programming where needed and complete an annual review of programs.

Human Relations

• Oversee and/or directly manage effective human relations practices in consultation with Divisional Human Relations.

• Provide significant input into all human resource decisions, including hiring, orientating, training, evaluating, recognizing, disciplining, terminating, and performance managing in consultation with Human Relations and in compliance with Divisional and Territorial standards.

• Responsible for the direct supervision of Community Services staff and oversight of their supervision of volunteers.

• Submit and act on incident reports, deal with staff and client complaints, advising/consulting Divisional Human Relations as needed.

• Ensure all staff are trained and follow best practices, policies, procedures, and protocols.

• Ensure staff and volunteers maintain mandatory training or certification; identify any training needs and work to implement opportunities for staff and volunteer development.

• Encourage ongoing training for staff and volunteers and develop strategies for volunteer development and conduct annual PEAC reviews for CFS staff.

• Review volunteer schedules and staff plans on a regular basis.

• Communicate regularly with staff making suggestions for the improvement of efficiencies, ensuring appropriate health and safety conditions and a positive environment for all involved.

Financial and Administration

• Establish, maintain, and adhere to the ministry unit budget in compliance with operating and administrative guidelines; authorize and monitor all financial transactions.

• Oversee all property transactions, development, and inventory for the CS space in facilities.

• Maintain and promote positive working relationships/partnerships and communications with funders and community stakeholders; liaise with Corps Officer and DHQ to re-negotiate contracts with government funder/s; work with DHQ/THQ to identify and pursue opportunities to enhance program delivery by seeking new government funding sources/grants; liaise with auditors and funding officials.

• Negotiate contract renewals with funding bodies; identify and pursue opportunities to enhance program delivery by seeking new government funding sources with Corps Officer and Divisional approval.

• Provide direction, advice, and guidance to the management/supervisory team on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.

• Prepare and submit grant applications in communication with the Corps Officer.

• Ensure that all agreements are properly administered and have been approved through proper SA channels.

• In communication with the Corps Officer, ensure that CS programs meet contractual, legal, and internal requirements.

Policies, Procedures, and Best Practices

• Ensure that all areas of property used by Community Services are inspected and maintained in compliance with applicable legislation; work with the Corps Officer and/or Divisional Property Lead to prepare all property proposals for presentation to the appropriate boards.

• Develop, establish, and implement MU policies and procedures to achieve compliance with Salvation Army policies and procedures, applicable federal and provincial legislation, as well as other legal requirements and best practices; comply with all Salvation Army operating guidelines, Minutes, Directives, etc. and consult with the Corps Officer and/or other Divisional personnel as needed.

• Ensure that all policies, procedures, and protocols are up to date and meet compliance requirements, reviewing all on a regular basis (minimum yearly).

• Ensure Ministry Unit and departments are prepared for accreditation and any/all audits including risk assessment etc.

Health and Safety

• Responsible for abiding by The Salvation Army’s Health & Safety Policies and Procedures and work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.

• Responsible to maintain a level of competency and understand Sections 25 and 26 of the OHSA.

• Ensure all program facility space is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs, as necessary.

Perform other related duties as required.

WORKING CONDITIONS:

• This is a temporary full-time position based on 40 hours per week.

• Time commonly spent in office environments in generally agreeable conditions, in service and administration areas.

• Required to carry a cell phone.

• Ability to lift/move up to 29 lbs. as required.

• May be exposed to disagreeable people including the occasional angry and/or abusive client/public, working with people from all walks of life and backgrounds.

• Some travel associated with this position (20%), mostly local travel.

Hours of work and work schedule: as per operational requirements, generally regular business hours, Monday to Friday. However, some evenings and weekends and seasonal increases may be required; required to respond to emergencies as needed.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

• Completed an Undergraduate University Degree, in related Social Services field of study.

• Current First Aid/CPR Certification and Non-violent Crisis Intervention and Prevention Certification preferred or willingness to obtain.

Experience and Skilled Knowledge Requirements

• Minimum of four (4) years of prior related experience including experience in specialized social service programs, supervision/management and working with marginalized clientele.

• Valid Ontario Class “G” driver’s license with access to a personal vehicle and proof of valid insurance.

• Proficiency in all Microsoft Office products is required - i.e., Word, Excel, PowerPoint, etc.

• Experience in planning and managing successful community development initiatives, particularly those involving multiagency collaboration in the non-profit sector is preferred.

Alternate combinations of education and experience may be considered.

Skills and Capabilities:

• Committed to service excellence with sound knowledge of financial management, human resource management, and leadership principles as they relate to non-profit organizations; able to lead, coach, inspire, and motivate teams to reach their full potential, thus enhancing organizational effectiveness.

• Able to e s t a bl i s h a n d mai n tain p o s itive wo rki n g r e lati o nsh i p s w ith o t h e r s , b o th i n t e r n al l y a n d e x t e r n a lly, with effective negotiation skills and a non-judgmental approach, as well as the ability to work in a consultative, diplomatic, and tactful manner.

• Strategic thinker: able to see ‘the big picture’, develop effective plans/strategies and evaluate their effectiveness to improve operations and programs and source new opportunities.

• Must comply with all Salvation Army policies and procedures and associated legislation.

• Effective analytical, problem solving and evaluation skills with an ability to investigate and initiate corrective action to successfully resolve problems, issues, and conflict.

• Competency in making and implementing effective decisions with str o n g organizational, i n t e r pe r s o n al, time ma n a g e m en t a n d co mm uni c ati o n s k i lls, both oral and written.

• D e m o ns trate a hi g h l e v e l o f i n t e g rity, g oo d j udg m e n t, a n d mai n tain a p p r o p ria t e professional boundaries and co n fi d e n t i ality.

• Demonstrated understanding of, and compliance with, all relevant federal and provincial legislation, e.g., the Employment Standards Act, Human Rights Act, Occupational Health, and Safety, WHIMIS, Ministry of Labour, etc.

• Demonstrated skills/knowledge of Funding/Grant submissions/programs.

• Knowledge of current community challenges and opportunities relating to the mission of the organization.

• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $52,228.81 to $65,286.01 with a maximum of $78,343.21.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.