Community Ministries Manager

The Salvation Army; Fort St. John; On-site; CAD 55,000 - 70,000; Full time

Job summary

The Salvation Army seeks a Community Ministries Manager at Fort St. John to oversee community and family services, including program development and staff supervision. The ideal candidate will have a background in social services, strong leadership skills, and a dedication to serving the community's needs.

Qualifications

• Three years of prior Social Services experience, including some supervisory experience.
• Certification in First Aid/CPR, Foodsafe Training, and Non-violent crisis intervention training required.
• Valid Class 5 Driver's License necessary.

Responsibilities

• Supervises staff and volunteers while developing and implementing programs.
• Oversees operations and ensures compliance with community service standards.
• Provides spiritual and emotional care to community members.

Skills

Problem solving

Analytical skills

Attention to detail

Empathy

Conflict resolution

Education

Community College (up to 3 years)

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Community Ministries Manager at Fort St. John is a senior worker that is a member of the management team who provides assistance to individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army. The Community Ministries Manager assists in the day-to-day management of the Salvation Army Community and Family Services and provides direct supervision to mission partners working in the Community Ministries Department.

ACCOUNTABILITIES:

Client/Program Support

• Member of the Fort St. John leadership Team and Supervises CFS workers and volunteers

• Develops, organizes and implements new and ongoing programs that align with the ministry units strategic objectives

• Connects with community partners

• Engages with guests and provides spiritual and emotional care as able or seeks chaplain when necessary
  

Administrative Responsibilities:

• Develop and document business requirements, process and reports as needed

• Completes timesheets for direct reports

• Provides budgetary insight for the community ministries department

• Completes reports for community stakeholders and grant providers
  

Organizational & Leadership Responsibilities

• Gives oversight to all Fort St John Community & family Services programs, which include:

• Community & Family Services

• Ministry Unit programming assistance

• Community Events

• Volunteer Schedule and Orientation

• Others as required.

• Provides leadership and operational oversight for the only registered Food Bank in Fort St. John, ensuring effective service delivery to the community.

• Serves as the primary liaison with Food Banks BC and Food Banks Canada, ensuring full compliance with all regulatory requirements, standards, and reporting obligations.

• Ensures ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.

• Coordinates, organizes, oversees, develops fundraising activities which include the Christmas Campaign, Food Drives, Donation Drives, Summer Camps, Community Christmas Dinner, etc. Research, coordinates, and develops new fundraising ideas.

• Conduct case management using the Pathway of Hope program.

• Engages in ongoing planning to ensure programming reflects guest needs as these may evolve in our changing socioeconomic climate.

• Prepares written reports as requested by other agencies, following receipt of guest’s endorsed disclosure authorization and in accordance with internal policies and procedures.

• Works with the Management Team in preparing an operating budget for CFS programs and monitors financial performance.

• Works with the Management Team to create and implement strategic plans for all community ministries with Fort St John Community Ministries.

• Contributes to the development of policies and procedures for Community Ministries programs in consultation with the Executive Director, Management Team, and staff.

• Responsible for reporting to all funding agencies, which can include fiscal reporting, statistical reporting, drafting reviews, attending meetings, etc.

• May provide intake services, guest assessment, emergency assistance and short-term spiritual care for guests, including encouraging, coaching, and advocating in the community.

• May implement a local emergency response plan, assisting with provincial/federal emergencies as required.

• In consultation and collaboration with the Executive Director and Human Relations Coordinator, is involved in hiring, orientating, training, and evaluation of direct reports, following territorial/divisional standards and collective agreements.

• Directly responsible for discipline and termination in concert with Territorial standards; submits and acts on incident reports; deals with complaints, with approval from the Executive Director.

• Meets regularly with direct reports, tracks performance, and provides support and coaching.

• Responsible for scheduling all shifts for Community & Family Services.

• Works with and provides guidance to the family services driver and custodian

• May work with the Cook to plan and develop kitchen and food rescue programming, kitchen operations & standards and assists in developing food plans for Community Feeding Programs, and Community Events.

• Reviews all worksite incidents and complaints and approves recommendations and follow-ups, which include accidents and injury; makes appropriate restrictions; implements behavioral agreements and deals with guest and staff discipline in concert with Executive Director and Human Relations Coordinator.

• (duplicate)Oversees the maintenance of policies & procedures in compliance with accreditation standards of TSA and adjusts or develops as required, with approval from the Executive Director.

• Ensures all written reports for government purposes and for The Salvation Army are completed accurately and timely.

• Chairs monthly CFS staff meetings.

• Participates in various community network groups.

• Reviews procedures with the volunteer coordinator regularly.

• Ensures challenges are reviewed and resolved (this includes staff and volunteers).

• Oversees staff and volunteer recruiting, training, orientation, evaluation, and discipline.

• Submits payroll to Finance and HR (Human Relations) Coordinator.

• In conjunction with the safety committee, it oversees occupational health and safety for all CFS staff and volunteers.

• Implements appropriate safety and security procedures as required.

• Develops and monitors emergency procedures and ensures that all CFS staff are aware of procedures and are trained; conducts periodic fire and emergency drills.

• Some driving required, to cover for donation pick-ups when driver is absent, for programming supplies when needed, to occasional meetings in the community. Will be driving company vehicle.

• Other work-related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

• Will primarily communicate with The Salvation Army’s Community and Family Services guests

• Will communicate with the Salvation Army staff, volunteers and donors

• The incumbent will communicate with community members and community groups/organizations and other external agencies.

• Liaises with Police, funders, court personnel, community agencies, families.

Governance Boards and Councils:

Internal: Within Ministry Unit

External: Community Counsel and Partners

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to: Operations Manager

• Direct reports for this position: Community and Family Services department

FINANCIAL AND MATERIALS MANAGEMENT:

• Has input into budget

WORKING CONDITIONS:

• Works in the family services building/office

• Dealing with angry and abusive people

• Verbal abuse

• Work related stress

• Frequent interruptions and multitasking

• May be exposed to the risk of minor harm, injury or illnesses due to:
  o Physical attacks by others (i.e. being attacked by residents)
  o Exposure to infectious diseases (from general public)
  o Exposure to toxic chemicals o Other potentially dangerous situations

• Little to no travel involved (less than 10%)

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• The successful job applicant will have completed up to three (3) years of Community College.
  

Experience and Skilled Knowledge Requirements:

• Three years of prior Social Services experience, including, experience in a variety of social service programs, with some supervisory experience, and experience communicating orally and in writing.

• Current Certification in First Aid/CPR

• Foodsafe Training

• Non-violent crisis intervention training

• Valid Class 5 Driver’s License
  

Skills and Capabilities:

• Attention to detail, problem solving and analytical skills.

• The performance of the job requires attentive listening (supervision, counselling, conflict resolution, etc.)

• Attention to computer work

• Empathy to clients, staff and volunteers

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation:

The target hiring range for this position is $55,331.51 to $69,164.38 with a maximum of $82,997.26.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.