Community Manager, Property Management (GTA)

Concert Properties Ltd.; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Community Manager to enhance the living experience within their properties. In this pivotal role, you will manage the Resident Services and Maintenance team, ensuring high standards of service and operational excellence. You will conduct inspections, oversee maintenance schedules, and liaise with contractors while fostering positive relationships with residents. This temporary position offers the potential for permanence, allowing you to make a meaningful impact in community management. Join a company that values people and promotes a collaborative culture, where your contributions will help build inclusive and sustainable communities.

Benefits

Comprehensive benefits

Competitive pay

Employee health and wellness programs

Qualifications

• Knowledge of legislation such as Residential Tenancy Act and Occupational Health and Safety.
• Excellent communication skills and leasing experience are essential.

Responsibilities

• Manage and supervise Resident Services and Maintenance staff.
• Conduct inspections and ensure maintenance schedules are followed.
• Liaise with contractors and oversee leasing processes.

Skills

Knowledge of Residential Tenancy Act

Knowledge of building systems

Excellent communication skills

Leasing and marketing experience

Leadership and coaching

Ability to handle multiple tasks

Education

Valid G Drivers Licence

Tools

Microsoft Office (Excel, Word, Outlook)

Yardi Voyager

Yardi RentCafe

Job description

Community Manager, Property Management (GTA)

Toronto, ON, Canada

Job Description

Posted Tuesday, March 11, 2025 at 7:00 AM

About Concert Properties

Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

Since 1989, our real estate portfolio has grown to an asset value of $9 billion and includes condominiums, purpose-built rental communities, industrial and commercial properties, and public infrastructure projects across Canada.

Position Summary:

Concert is continuing to grow in communities across Canada and we are looking for a talented professional to join the Concert Property Management team as a Community Manager! Reporting directly to the Property Manager or Senior Property Manager, the successful candidate will manage, co-ordinate and supervise the work of the Resident Services and Maintenance staff in our Resident Services office in Toronto. This is a temporary position with the possibility of becoming permanent.

What you'll be doing:

• Manage, co-ordinate and supervise the work of the administration and leasing staff on site: including training, scheduling, monitoring job performance, disciplinary action, probationary and annual reviews along with the Property Manager.
• Conduct regular building, ground and suite inspections and follow up with any action required.
• Provide guidance to housekeeping and maintenance throughout the property:
• Establish and monitor maintenance schedules for on-site maintenance staff.
• Assist with the training and monitoring of maintenance staff to ensure quality work.
• Co-ordinate and supervise routine and preventive maintenance programs required for the building as performed by outside contractors.
• Liaise with contractors and other suppliers and obtain quotes for work required.
• Ensure that the performance of all contractors (work and customer service) meet Concert’s standards.
• Oversee and assist with the ongoing leasing of vacant suites:
• Processing of suite rental applications.
• Completion and approval of credit checks and other reference checks.
• Review and administer tenancy agreements.
• Prepare rent increase notifications.
• Oversee the collection of rent and other income as due from residents and carry out the associated prescribed banking procedures in a timely manner.
• Issue late payment notices, eviction notices and other necessary collection procedures.
• Provide positive customer relations with the residents, dealing promptly and professionally with resident concerns.
• Deal with resident tenancy violations.
• Attend Landlord and Tenant Board Tribunal hearings as required.
• Order goods and services as required and approve invoices for payment.
• Ensure on-site records and files are up-to-date and in good order.
• Administer and participate in the fire and life safety operations and procedures required at the property.
• Participate in the preparation and implementation of marketing plans and advertising programs for the property.
• Provide appropriate input for preparation of the annual operating budget and monthly reports.
• Assist with training staff in leasing techniques, customer relations and administrative duties.
• Review rental rolls and ensure information provided to head office accounting department is accurate and timely.
• Liaise with head office accounts payable property accountants and payroll administrator to ensure records are complete, up-to-date and on time.
• Ensure all community and building information is current and co-ordinate changes with head office.
• Conduct frequent market surveys, keep building and community information current and provide input with market rental rate changes.
• Review leasing, administration and inspection forms and provide input on changes.
• Provide information for the resident newsletters.

Required Knowledge and Skills:

• Knowledge of all governing legislation such as Residential Tenancy Act; Personal Information Protection Act (PIPEDA), Building Code, Fire Code and Occupational Health and Safety.
• Knowledge of building systems, HVAC operation and general building maintenance.
• Excellent oral and written communication skills.
• Leasing and marketing experience.
• Good working knowledge of Microsoft Office (Excel, Word, Outlook), Yardi Voyager and Yardi RentCafe.
• Leadership and coaching.
• Ability to handle multiple tasks and meet deadlines under time constraints.
• Preference will be given to candidates with previous building management experience managing community operations and staff.
• Valid G Drivers Licence required.

This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.

Join the Concert Team in building a people-first future.

Concert Properties is proud to have been named one of BC’s Top Employer for the fifth year in a row!

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision – building resilient, inclusive, sustainable communities. Our success is based on our employees – on a passionate, talented team who value a collaborative culture, a desire for excellence and a willingness to give back. We truly value our team members and offer competitive pay, and comprehensive benefits and perk programs that support and promote employee health and wellness.

At Concert Properties, we value diversity, equity and inclusion and are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applications from all qualified job seekers. The posted salary range is reflective of the qualifications and experience we are looking for in a candidate to fill this opportunity, however applicants with all levels of experience are welcome to submit their applications. Please be advised that only short-listed candidates will be contacted.

Thank you for your interest in Concert Properties.