Community Manager (3 Month Contract)

Socket.dev; Winnipeg; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive total rewards package

Comprehensive benefits plan

Education reimbursement policy

Mentoring program

Discounted gym membership

Employee referral program

Job summary

Centurion Asset Management Inc. is seeking a Community Manager to oversee a Winnipeg apartment community.

Reporting to the Director, Residential Operations (Prairies), you will assist with leasing, administration, and daily operations to ensure high standards of service and compliance. The role requires strong customer service, prior multi-family experience, knowledge of the Residential Tenancies Act, and excellent communication skills.

Qualifications

• Passion for excellence in customer service delivery.
• At least 3 years’ experience independently managing a multi-family residential property.
• Strong written and oral communication skills.
• Excellent organizational skills with the ability to multitask.
• Proficiency with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Develop and foster positive relationships with internal and external stakeholders. Ensure proactive, timely resolution of concerns related to residents, co-workers, and contractors.
• Provide professional and courteous handling of resident inquiries, feedback, complaints, or concerns to achieve high resident satisfaction.
• Oversee ongoing operations, rent collection, lease renewals, and compliance with applicable laws and internal policies.
• Prepare and deliver resident notices, communications, and maintain accurate reporting and documentation.
• Assist with risk management, site inspections, and coordination with contractors and service providers.

Skills

Customer service

Residential property management

Communication

Multitasking

MS Office

Yardi

Tools

Yardi Property Management

Job description

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 430 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. For certain roles, we offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Vacation Policy based on Length of Service; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Social Gatherings; Employee Innovation Program; and Corporate Discount Card.

Overview

Reporting to the Director, Residential Operations (Prairies), the Community Manager is responsible for assisting with the professional management, administration and leasing for an apartment community in Winnipeg.

The Community Manager will assist the Director, Residential Operations (Prairies) with the management of all related resources, contracts, tools and supplies to ensure Centurion Asset Management Inc. | Centurion Property Associates Inc. real property assets are effectively and efficiently managed to established standards and within established budgets.

Responsibilities

Relationship Development

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of co-worker, resident and contractor concerns.

Customer Service

Professionally and courteously handle all resident inquiries, feedback, complaints or concerns. Ensure a high level of resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to. Ensure the timely collection of rent; initiate follow-up where payments are not made and initiate and attend to legal and collection as required. Complete regular site inspections of properties including vacant apartments, building common areas to identify opportunities, and report any concerns or deficiencies promptly to the Director, Residential Operations (Prairies). Monitor service contract performance. Prepare renewal leases. Prepare and deliver resident notices and communications. Show and lease vacant rental units as required. Ensure compliance with all legislation, including but not limited to the Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act. Complete other tasks as assigned.

Administration and Reporting

Complete required operating and financial reporting. Complete daily availability and traffic reporting as required. Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence.

Risk Management

Ensure ongoing compliance with current codes, technical safety standards and legislation. Assist with effective and prompt resolution of municipal and provincial work orders. In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning and implement as required to mitigate risk.

Requirements

• A passion for excellence in customer service delivery;
• Minimum 3 years’ experience independently managing a multi-family, residential apartment building is required;
• Previous leasing and/or sales experience required.
• Strong knowledge of the local Residential Tenancies Act (RTA) and related regulations.
• Exceptional written and oral communication skills;
• Excellent organizational skills with a strong ability to multi-task;
• Strong interpersonal skills;
• Strong command of MS Office products: Word, Excel, PowerPoint;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Forward thinking with an ability to develop creative strategic solutions to issues;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and experience with Yardi property management systems considered an asset.

Centurion is an inclusive and equal opportunity employer, committed to fostering a positive, supportive, and inclusive environment for all employees. In accordance with applicable human rights and accessibility legislation across all provinces, Centurion will provide accommodations to applicants with disabilities throughout the recruitment and selection process, upon request.