Community Manager

Ravenwake Games; Vancouver; Remote; CAD 75,000 - 105,000; Full time

Job summary

Ravenwake Games is seeking a Community Manager for its Palia expansion to foster a positive, engaging player community. You will craft and execute campaigns, coordinate with Publishing and Gameplay teams, and manage cross-channel outreach on Discord, Twitch, and YouTube to build excitement and gather feedback.

You’ll analyze sentiment and engagement metrics, report insights to developers, and help shape launch communications, live updates, and ongoing events that nurture a vibrant player

Qualifications

• Proven experience executing successful community campaigns for gaming products.
• Strong grasp of gaming communities, especially cozy games or life sim.
• Excellent communication, writing, and interpersonal skills.
• Passion for games, online culture, and building vibrant communities.
• Experience managing Discord, Twitch, YouTube.

Responsibilities

• Foster a positive, engaging player community around the Palia expansion.
• Develop and execute community engagement strategies for the expansion.
• Partner with the Publishing and Gameplay teams to roll out initiatives, launch communications, and live-game updates.
• Execute cross-channel community engagement plans for expansion launch, feature rollouts, and both in- and out-of-game events.
• Help develop and manage player engagement initiatives, patch notes, blog posts, social media updates, and digital content across Discord, Twitch, YouTube, and other platforms.
• Monitor, analyze, and report on community sentiment, growth, and engagement metrics.
• Provide meaningful player feedback to development teams to drive improvements.

Skills

Community campaigns

Gaming communities

Communication

Social platforms

Education

Bachelor's degree

Tools

CMS

Markdown

HTML

Job description

Position Title: Community Manager

Studio/Department: Palia

Employee Type: Full-Time

Location:Remote (within BC, Canada)

Salary Range: 75,000 to 105,000 CAD

Ravenwake Games is the newest studio within Enad Global 7, a global leader in video game development and publishing. Backed by iconic franchises such as EverQuest®, PlanetSide®, DC UniverseTM Online, Dungeons & Dragons Online®, The Lord of the Rings OnlineTM, Magic: The Gathering Online, and MechWarrior®, we draw on a legacy of genre- defining experiences. We’re committed to delivering entertainment that inspires, engages, and unites players around the world. At Ravenwake Games, our mission is to craft immersive worlds that bring players together, build vibrant communities, and deliver unforgettable gameplay at every turn.

What You Bring:

• Foster a positive, engaging, and cohesive player community around the upcoming Palia expansion.
• Develop and execute community engagement strategies to amplify the expansion.
• Partner-up with the Publishing and Gameplay development teams to roll out key community initiatives specific to the expansion, including launch communications and live-game updates.
• Execute cross-channel community engagement plans for expansion launch, feature rollouts, and both in- and out-of-game events.
• Help develop and manage player engagement initiatives, patch notes, blog posts, social media updates, and digital content across Discord, Twitch, YouTube, and other platforms.
• Monitor, analyze, and report on community sentiment, growth, and engagement metrics.
• Provide meaningful player feedback to development teams to drive improvements.

What We’re Looking For:

• Proven experience executing successful community campaigns for gaming products.
• Strong grasp of gaming communities, particularly within cozy games, life sim, or community-focused titles.
• Excellent communication, writing, and interpersonal skills.
• Deep passion for games, online culture, and building healthy, vibrant communities.
• Experience managing social and community platforms (Discord, Twitch, YouTube).

Nice to Have:

• 2+ years of professional experience in community management, creator management, or equivalent roles in the gaming industry.
• Bachelor's degree in communications, marketing, or a related field.
• Familiarity with content management systems (CMS), markdown, HTML, and digital publishing tools.
• Additional skills in video editing, graphic design, influencer management, or social media marketing tools.

Ravenwake is an Equal Opportunity Employer.