Community Manager

Ravenwake Games; British Columbia; On-site; CAD 52,000 - 76,000; Full time

Job summary

Ravenwake Games is seeking a skilled Community Manager to foster and grow a vibrant player community around the upcoming Palia expansion. You will craft and execute engagement strategies, collaborate with Publishing and Gameplay teams for launch communications and live updates, and lead cross‑channel campaigns across Discord, Twitch, YouTube, and more.

The role requires a passion for gaming culture, excellent writing, and strong interpersonal skills to build a welcoming, active community that

Qualifications

• Proven experience executing successful community campaigns for gaming products.
• Strong grasp of gaming communities, particularly cozy games or life sim titles.
• Excellent communication, writing, and interpersonal skills.
• Deep passion for games, online culture, and building healthy communities.
• Experience managing social platforms (Discord, Twitch, YouTube).

Responsibilities

• Foster a positive, engaging, and cohesive player community around the upcoming Palia expansion.
• Develop and execute community engagement strategies to amplify the expansion.
• Partner with Publishing and Gameplay teams to roll out community initiatives, including launch communications and live updates.
• Execute cross-channel community engagement plans for expansion launches and events.
• Create and manage player engagement initiatives, patch notes, blogs, social posts across Discord, Twitch, YouTube, and other platforms.
• Monitor, analyze, and report on community sentiment, growth, and engagement metrics.
• Provide meaningful player feedback to development teams to drive improvements.

Skills

Community management

Social media management

Copywriting

Communication

Education

Bachelor's degree in communications/marketing

Tools

CMS

Markdown/HTML

Digital publishing tools

Job description

Ravenwake Games is the newest studio within Enad Global 7, a global leader in video game development and publishing. Backed by iconic franchises such as EverQuest®, PlanetSide®, DC Universe™ Online, Dungeons & Dragons Online®, The Lord of the Rings Online™, Magic: The Gathering Online, and MechWarrior®, we draw on a legacy of genre‑defining experiences. We’re committed to delivering entertainment that inspires, engages, and unites players around the world. At Ravenwake Games, our mission is to craft immersive worlds that bring players together, build vibrant communities, and deliver unforgettable gameplay at every turn.

**Ravenwake is an Equal Opportunity Employer.**

As set forth in Ravenwake Games’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

What You Bring:

• Foster a positive, engaging, and cohesive player community around the upcoming Palia expansion.
• Develop and execute community engagement strategies to amplify the expansion.
• Partner-up with the Publishing and Gameplay development teams to roll out key community initiatives specific to the expansion, including launch communications and live-game updates.
• Execute cross-channel community engagement plans for expansion launch, feature rollouts, and both in- and out-of-game events.
• Help develop and manage player engagement initiatives, patch notes, blog posts, social media updates, and digital content across Discord, Twitch, YouTube, and other platforms.
• Monitor, analyze, and report on community sentiment, growth, and engagement metrics.
• Provide meaningful player feedback to development teams to drive improvements.

What We’re Looking For:

• Proven experience executing successful community campaigns for gaming products.
• Strong grasp of gaming communities, particularly within cozy games, life sim, or community-focused titles.
• Excellent communication, writing, and interpersonal skills.
• Deep passion for games, online culture, and building healthy, vibrant communities.
• Experience managing social and community platforms (Discord, Twitch, YouTube).

Nice to Have:

• 2+ years of professional experience in community management, creator management, or equivalent roles in the gaming industry.
• Bachelor's degree in communications, marketing, or a related field.
• Familiarity with content management systems (CMS), markdown, HTML, and digital publishing tools.
• Additional skills in video editing, graphic design, influencer management, or social media marketing tools.