Community Manager

BGO group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading commercial property management firm in Toronto is looking for a Community Manager to oversee daily operations and enhance resident experiences. You will lead a dedicated team, manage leasing inquiries, and ensure high customer service standards. The ideal candidate has over 3 years of experience in property management or hospitality and strong leadership skills. This role offers opportunities for professional growth in a dynamic environment.

Benefits

Professional growth opportunities

Commitment to diversity and inclusion

Qualifications

• 3+ years of experience in residential property management or hospitality, with team leadership.
• Effective communication skills and ability to develop cooperative relationships.
• Knowledge of applicable laws concerning resident/landlord relations.

Responsibilities

• Manage daily operations with high customer service standards.
• Lead, develop, and supervise resident services staff.
• Conduct market surveys and analyze competition.

Skills

Customer service excellence

Team leadership

Problem-solving skills

Strong organizational skills

Education

Post-secondary education in business or hospitality

Tools

Microsoft Office

Yardi

Job description

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, ensuring every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The Opportunity : We have an exciting opportunity to join BentallGreenOak’s residential rental community. We’re looking for a passionate residential real estate leader to join our team.

The Community Manager will lead the dedicated on-site team, setting the stage for an exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building, including maximizing net operating income. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth, and a passion for providing elevated customer experiences.

What You Will Do :

Operational Oversight

• Manage the property daily with a focus on high customer service standards.
• Ensure all rents are received, recorded, and cheques deposited, including security deposits.
• Handle rental arrears, serve termination notices, rent increase notices, and other notices in compliance with the Residential Tenancy Act.
• Coordinate month-end duties, including suite pre-inspections and scheduling contractors and staff for turnovers.
• Perform regular inspections and make recommendations for improvements.
• Purchase supplies and coordinate services for the property.
• Manage maintenance requests and assign work orders.
• Perform other related duties as required, including lifting if necessary.

Leasing

• Respond to leasing inquiries, conduct property tours, and follow up with prospective residents to secure leases.
• Maintain knowledge of suite types, layouts, amenities, and surrounding neighborhood.
• Conduct market surveys, analyze competition, and provide input on pricing and strategy.

Resident Experience

• Enhance customer experience and foster a strong community reputation.
• Handle inquiries, feedback, complaints professionally and courteously, with appropriate follow-up.
• Conduct move-in inspections and property orientations.
• Manage lease renewals to maximize resident retention.
• Organize resident events to boost loyalty.

Leadership

• Lead, develop, and supervise resident services staff, service providers, and contractors.
• Develop action plans, set goals, motivate teams, and adjust plans as needed.
• Assist in planning and budgeting, including preparing budgets, reforecasts, and performance reports.
• Issue purchase orders and coordinate trades, adhering to company standards.
• Operate within budget parameters.

Sustainability

• Set targets for energy efficiency, emissions, water use, and recycling.
• Engage residents and staff in waste reduction and recycling initiatives.
• Support BGO’s culture of environmental sustainability and corporate social responsibility.

Who You Are :

• 3+ years of experience in residential property management or hospitality, with team leadership experience.
• Post-secondary education in business or hospitality is an asset.
• Effective communication skills, ability to develop cooperative relationships.
• Strong organizational skills, ability to handle multiple priorities under pressure.
• Problem-solving skills, strategic thinking, and adaptability.
• Intermediate proficiency in Microsoft Office; knowledge of Yardi is a plus.
• Flexible hours to accommodate month-end activities and emergencies outside regular hours.
• Knowledge of applicable laws concerning resident/landlord relations.
• Criminal background check required.

At BGO, we value diversity and encourage applicants of all backgrounds to apply. We are committed to equitable hiring and will provide accommodations upon request. Please contact us at [e-mail] with your needs.

We appreciate all applicants’ interest; only those selected for interviews will be contacted.

J-18808-Ljbffr