Community Manager

Iwg Plc; Red Deer; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global workspace provider in Red Deer is seeking a Community Manager to oversee operations and ensure customer satisfaction. The role involves engaging with members, coordinating logistics, and supporting sales efforts. Ideal candidates will have strong communication, customer service, and leadership skills. This position offers a competitive hourly rate of $27.00 and great work-life balance.

Benefits

Work-life balance

Generous paid time off

Health and dental coverage

Quarterly bonus plan

Training and career development opportunities

Qualifications

• Experience in managing operations.
• Leadership experience in customer service roles.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee daily operations and motivate the team.
• Assist members and guests with their needs.
• Coordinate move-ins and support sales efforts.

Skills

Customer service

Multitasking

Problem-solving

Communication

Sales support

MS Office proficiency

Job description

Community Manager

Location: 4909 50 Street, 2nd Floor, T4N 6X2 Red Deer, Alberta, Canada

The world of work is changing… short commutes, flexibility, and convenience are now standard expectations for employees. At IWG, we are leading this change by building the world’s largest workspace network, enabling our customers to work from anywhere in over 120 countries.

Join us to help expand our network and bring more freedom to people and businesses. Enjoy a great work-life balance, competitive benefits, and opportunities for career growth.

The Opportunity

As a Community Manager, you will oversee the daily operations of your centre, motivate your team, and foster a positive environment to ensure customer satisfaction and retention.

A Typical Day at IWG

• Review daily reports to plan your day and prepare your team.
• Greet members and guests, assist with their needs, and facilitate their meetings.
• Engage with new members to understand their business needs and introduce networking opportunities.
• Coordinate move-ins for large tenants, ensuring all logistics are handled.
• Support sales efforts by giving tours and explaining membership benefits.
• Review billing and ensure the space is ready for tours.
• Conduct maintenance checks and handle administrative tasks such as PTO reviews and team coaching.
• Interact with members and ensure the centre runs smoothly before closing.

About You

We seek someone with experience in managing operations, excellent multitasking skills, and a proactive approach to problem-solving. You should be a strong communicator, experienced in customer service (preferably in hospitality or events), with leadership experience, sales support skills, and proficiency in MS Office and basic IT. Eligibility to work in Canada and minimum 18 years old are required.

What We Offer

• Work-life balance with no standard nights or weekends.
• Generous paid time off, including sick leave and vacation.
• 12 paid holidays annually, plus a quarterly bonus plan.
• Health and dental coverage for full-time employees and dependents.
• Hourly rate of $27.00.
• Inspiring work environment, training, and career development opportunities.
• Business casual attire and a professional community.

We are committed to diversity and inclusion and provide accommodations for employees with disabilities. Contact Canadian HR at [phone] or [e-mail] for assistance.

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