Community Liaison Worker, Intensive Health Outreach Team (IHOT)

Vancouver Coastal Health; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Community Liaison Worker, where you'll play a vital role in supporting marginalized individuals facing health challenges. This position offers the chance to work collaboratively within an interdisciplinary team, providing essential outreach services to those experiencing homelessness. You'll engage in meaningful work that promotes housing stability and optimal health, making a significant impact on the lives of clients in your community. If you're passionate about social services and eager to make a difference, this role is an exciting opportunity to grow your career in a supportive environment dedicated to health and wellness.

Benefits

Comprehensive health benefits package

Employer-paid training

Wellness supports

Recognition programs

Exclusive staff discounts

Qualifications

• Completion of Grade 12 and a Social Services Certificate is required.
• 1-2 years of experience with marginalized populations is preferred.

Responsibilities

• Provide advocacy and liaison services to clients with health issues.
• Screen clients for eligibility and link them to resources.

Skills

Knowledge of community resources

Customer service skills

Communication skills

Problem-solving skills

Ability to work under pressure

Education

Social Services Certificate

Grade 12 completion

Tools

Personal vehicle

Job description

Salary

The salary range for this position is CAD $31.56/Hr. - CAD $33.28/Hr.

Job Summary

Come work as a Community Liaison Worker with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a graduate with a Social Services Certificate or Welfare Aid to join the team as a Community Liaison Worker in Vancouver, BC. Apply today to join our team!

About the Intensive Health Outreach Team (IHOT): This is an exciting position with the Intensive Health Outreach Team! You will work as part of an interdisciplinary team to provide outreach services for individuals who are experiencing homelessness in shelters, on the street, and in encampments. You will provide episodic primary care, mental health, and substance use supports to clients in the form of immediate assessment, intervention, treatment, and bridging. This is a new and evolving specialized short-term case management team that promotes housing stability and optimal health. Apply today to join our team!

As a Community Liaison Worker with Vancouver Coastal Health, you will:

• Work as a member of the interdisciplinary team to provide a variety of advocacy/liaison services to clients within a designated program living with health issues, including those who are taking HIV medications.
• Screen clients for eligibility for services, link clients to appropriate internal and external resources, and advocate for clients with various community and/or government agencies.

Qualifications

Education & Experience

• Completion of Grade 12, plus completion of Welfare Aid or Social Services Certificate from a recognized college.
• One (1) to two (2) years’ experience working with marginalized client populations with complex health and/or psychosocial problems, or an equivalent combination of training and experience.
• Valid BC Driver’s license and access to a personal vehicle for business-related purposes, as required.

Knowledge, Skills & Abilities

• Knowledge of community resources and services.
• Knowledge of related issues facing clients starting or receiving HIV anti-viral therapy.
• Working knowledge of the social, emotional, and health-related problems of the client population.
• Knowledge of medical terminology.
• Ability to keyboard 5,000 keystrokes per hour.
• Demonstrated ability to work under pressure, work independently with minimal direction, problem solve, take initiative, anticipate potential problems/conflicts and take appropriate actions, organize and prioritize work, and meet deadlines.
• Demonstrated ability to establish satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, the public, and staff from other agencies, to maintain confidentiality, and to communicate effectively both verbally and in writing.
• Ability to make mathematical computations with reasonable speed and accuracy.
• Exceptional customer service and communication skills.
• Ability to work within a team environment.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

Closing Statement

The hours of work, including days off and work area, may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. As per Ministry of Health policy, all health care workers working in publicly funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for the offering of any missing vaccines and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

• Comprehensive health benefits package, including MSP, extended health and dental, and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident, and innovative wellness services available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff, and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us, and our values and pillars guide us. We support equitable practices, diverse teams, and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities, and people of all gender identities and expressions and sexual orientations. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.

Employees of VCH must apply online via the Internal Career Portal on CareerHub; you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as external candidates. Seniority will not apply.

Thank you for your interest in Vancouver Coastal Health.