Community Lead: Hospitality & Operations in Premium Spaces

WeWork; Montreal; On-site; CAD 78,000 - 106,000; Full time

Benefits offered by this job

PTO 20 days

Holidays 13

Sick time 80h

Parental leave 16w

Healthcare

401k

Life insurance

Job summary

WeWork Montreal is seeking a Community Lead to nurture a premium member experience in our on-site spaces. You will own hospitality, events, and building operations, ensuring exceptional service and seamless daily operations five days a week.

You will resolve member feedback using data, support sales via high-impact tours, and collaborate with security, facilities, and leasing to drive occupancy and revenue growth.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3+ years in hospitality or multi-unit retail.
• Data-driven with ability to analyze member data.
• Proactive problem solver and adaptability.
• Strong communication with diverse stakeholders.

Responsibilities

• Deliver elevated hospitality and member engagement.
• Resolve member feedback using NPS data.
• Support community events strategy.
• Manage on-site building operations and costs.
• Partner with Leasing for high-impact tours.

Skills

Hospitality

Communication

Problem solving

Multi-unit experience

Data literacy

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Qualtrics

CRM tools

Job description

WeWork Montreal is seeking a Community Lead to nurture a premium member experience in our on-site spaces. You will own hospitality, events, and building operations, ensuring exceptional service and seamless daily operations five days a week.

You will resolve member feedback using data, support sales via high-impact tours, and collaborate with security, facilities, and leasing to drive occupancy and revenue growth.