Community Inclusion Program Coordinator

Pacific Coast Community Resources Inc; Kelowna; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Community Inclusion Program Coordinator to lead and manage the daily operations of community-based programs. This role involves fostering strong relationships with supported individuals, their families, and community employees, ensuring that quality services are delivered. The ideal candidate will possess a blend of management experience and interpersonal skills, capable of developing resources and responding to challenges effectively. Join a dedicated team in making a meaningful impact in the community and enhancing the lives of those we support.

Qualifications

• 3+ years experience in Community Inclusion or related field.
• Strong management and program development skills.

Responsibilities

• Manage daily operations of Community Inclusion programs.
• Recruit and train Community Inclusion employees.
• Ensure compliance with regulatory guidelines and standards.

Skills

Community Inclusion Management

Interpersonal Communication

Program Development

Crisis Management

Microsoft Office Suite

Education

Post-secondary diploma

Certificate/Diploma in Management Training

Tools

Microsoft Windows

Share Vision

Job description

JOB SUMMARY:

The Community Inclusion Program Coordinator will have the personality, ability, and temperament necessary to interact with the people we support, their families and advocates, Community Inclusion employees, and all others in a manner that fosters rapport and encourages open communication to ensure standards are being met and quality services are provided.

The Community Inclusion Program Coordinator shall be responsible for the daily operation of their assigned programs and management of their Community Inclusion employees. The Coordinator is also expected to work and collaborate with colleagues as part of PCCR’s Home Share Coordinator’s network team.

REPORTS TO:

Directors and Director of Services

KEY DUTIES & RESPONSIBILITIES:

1. Responsible for attending procurements on Community Inclusion programs
2. Create and set up community-based programs for supported persons
3. Recruitment, retention, and management of Community Inclusion (C.I.) employees
4. Assist in program training, staff development, and provide support and guidance to community inclusion employees
5. Assist with the development of Individualized Service Plan/Personal Service Plan
6. Support Home Share Providers and Community Inclusion workers in achieving goals and objectives as stated in ISP/PSP
7. Ensure each person’s Personal Service Plan is regularly implemented, reviewed, and updated, focusing on meeting their needs and wants
8. Participate in developing the strategic direction of Community Inclusion programs at PCCR
9. Monitor programs and ensure all regulatory guidelines and standards, including CARF, are met
10. Coordinate crisis response and assist with problem-solving and respite if necessary; understanding risk management and implementing behavioral support plans as part of crisis response for C.I.
11. Be available to answer calls after hours regarding Community Inclusion concerns/issues
12. Manage program hours accordingly
13. Evaluate C.I. employee’s progress annually in writing; provide follow-up direction and discipline where necessary
14. Attend Home Share Coordinator’s meetings and participate in all other required meetings
15. Ensure all C.I. employees log their hours in Inclusion. Maintain all personnel, payroll, and financial records as required
16. Complete administrative tasks related to contracting with the Community Inclusion program
17. Meet with Directors / Home Share Manager and perform tasks as requested

QUALIFICATIONS AND SKILLS:

1. Post-secondary diploma
2. Certificate/Diploma in Management Training
3. Minimum three years experience as a Community Inclusion worker or related field, or at least two years of managerial experience
4. Ability to develop Community Inclusion resources and manage and monitor programs
5. Excellent oral, written, and interpersonal communication skills
6. Strong computer skills in Microsoft Windows, including word processing, Outlook email, and knowledge of Share Vision
7. Evidence of practicing confidentiality
8. Current First-Aid and CPR Level C Certification
9. Any qualification or skills required by the funding agency

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