Community Inclusion Program Coordinator

Pacific Coast Community Resources; Kelowna; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Community Inclusion Program Coordinator to lead and manage community-based programs. This role involves fostering relationships with supported individuals, their families, and community inclusion employees to ensure quality services. You will be responsible for the development and implementation of individualized service plans, staff training, and compliance with regulatory standards. If you have a knack for program management and a heart for community service, this position offers a fulfilling opportunity to make a real difference in people's lives while collaborating with a dedicated team.

Qualifications

• 3+ years experience in Community Inclusion or 2 years in a managerial role.
• Strong communication skills and ability to manage programs effectively.

Responsibilities

• Oversee daily operations and management of Community Inclusion programs.
• Recruit and train Community Inclusion employees while ensuring compliance.

Skills

Community Inclusion Management

Interpersonal Communication

Program Development

Crisis Management

Confidentiality Practices

Education

Post-Secondary Diploma

Management Training Certificate/Diploma

Tools

Microsoft Windows

Outlook

Share Vision

Job description

JOB SUMMARY: The Community Inclusion Program Coordinator will have the personality, ability and temperament necessary to interact with the people we support, their families and advocates, Community Inclusion employees and all others in a manner that fosters rapport and encourages open communication to ensure standards are being met and quality services are provided.

The Community Inclusion Program Coordinator shall be responsible for the daily operation of their assigned programs and management of their Community Inclusion employees. The Community Inclusion Program Coordinator is also expected to work and collaborate with colleagues as part of PCCR’s Home Share Coordinator’s network team.

REPORTS TO: Directors and Director of Services

KEY DUTIES & RESPONSIBILITIES:

1. Responsible for attending procurements on Community Inclusion programs.
2. Create and setup Community-based programs for supported persons.
3. Recruitment, retention and management of Community Inclusion (C.I.) employees.
4. Assist in program training, staff development and provide support and guidance to community inclusion employees.
5. Assist with the development of Individualized Service Plan/ Personal Service Plan.
6. Support Home Share Providers and Community Inclusion workers in achieving goals and objectives as stated in ISP/PSP.
7. Ensure each person’s Personal Service Plan is regularly implemented, reviewed and updated focusing on meeting their needs and wants.
8. Participate in developing the strategic direction of Community Inclusion programs at PCCR.
9. Monitor programs and ensure all regulatory guidelines and standards including CARF are met.
10. Coordinate crisis response and assist with problem-solving and respite if necessary; Understanding Risk Management and Implementing Behavioral Support Plan as part of Crisis Response for C.I.
11. Available to answer calls after hours regarding Community Inclusion concerns/issues.
12. Manage program hours accordingly.
13. Evaluate C.I. employee’s progress annually in writing; provide follow-up direction and discipline where necessary.
14. Attend Home share Coordinator’s meetings and participate in all other meetings as required.
15. Ensure all C.I. employees are logging their hours in Inclusion. All personnel, payroll and financial records are maintained as required.
16. Complete administrative tasks related to contracting with Community Inclusion program.
17. Meet with Directors / Home Share Manager and perform tasks as requested.

QUALIFICATIONS AND SKILLS:

1. Post-Secondary Diploma.
2. Certificate /Diploma in Management Training.
3. Minimum three years experience as a Community Inclusion worker or related field or at least two years of managerial experience.
4. Ability to develop Community Inclusion resources and be able to manage and monitor programs.
5. Excellent oral, written and interpersonal communication skills.
6. Strong computer skills in Microsoft Windows. Must include word processing and competency with Outlook email application and knowledge in Share Vision.
7. Evidence of practice of confidentiality.
8. Current First-Aid and CPR Level C Certification.
9. Any qualification or skills required by the funding agency.