Community Improvement Officer

City of Ontario; Ontario; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established community-focused organization is seeking a dedicated Community Improvement Officer to enhance neighborhood aesthetics and ensure compliance with municipal codes. This role involves proactive inspections, community engagement, and innovative problem-solving to address housing issues and improve living conditions. Ideal candidates will possess strong interpersonal and communication skills, along with a commitment to public service. Join a dynamic team that values excellence and community welfare, and make a meaningful impact on the lives of residents in Ontario.

Qualifications

• High School diploma or equivalent required.
• 2 years of public contact experience in enforcement or inspection.

Responsibilities

• Conduct property inspections for municipal code violations.
• Manage case workload and prepare detailed records.

Skills

Interpersonal Skills

Communication Skills

Problem Solving

Innovative Thinking

Education

High School Diploma

Bachelor's Degree in Public Administration

Job description

Join to apply for the Community Improvement Officer role at City of Ontario

Join to apply for the Community Improvement Officer role at City of Ontario

Community Improvement Officer

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice.

A 9.5% general salary increase will be applied effective July 2025.

The Position

Community Improvement Officer

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice.

A 9.5% general salary increase will be applied effective July 2025.

Are you interested in a career in public service where your daily interactions with residents and businesses will make a positive impact on the community? Do the challenges and opportunities in helping residents and businesses with innovative methods to comply with Ontario's Municipal Codes inspire you? The City of Ontario Community Improvement Department, a division of the Community Development Agency, is seeking highly energetic, personable individuals with a passion for excellence and a commitment to serve the community as a Community Improvement Officer. The Community Improvement Officer performs technical field and administrative work aimed at proactively identifying properties with potential violations of the City Municipal Code while working in collaboration with community members on programs and solutions to improve neighborhoods and increase code compliance.

The Ideal Candidate

The ideal candidates for this position will have outstanding interpersonal skills as well as excellent oral and written communication skills enabling them to effectively work with the community in giving direction and options to resolve violations. Innovative thinkers and decision makers who possess the ability and drive to positively navigate through adverse situations, which may involve addressing living conditions that are severely substandard or unsanitary, with sensitivity and compassion will thrive in this position. Additionally, the ideal candidate will have a true desire to be part of a team dedicated to enhancing community aesthetics and public health, safety, and welfare of the City of Ontario's residents and businesses. The successful candidate will embody the Department's mission and vision as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy – Empathy, Respect, and Problem Solving.

The Following Procedures Will Apply

• The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
• The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
• The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.
  
  

Community Improvement Department

The City of Ontario's Community Improvement Department‘s primary objective is to improve the quality of neighborhoods throughout Ontario by removing blighted conditions, rehabilitating the current housing stock, and creating self-sustainable neighborhoods. The Community Improvement Department is a division of the Community Development Agency and is responsible for enforcing Ontario Municipal Code regulations on private property throughout the City. This may include, but is not limited to health and safety matters, unpermitted vending activity, parking on private property, zoning violations, property maintenance, and other substandard conditions on residential, commercial, and industrial properties. The Community Improvement Department also operates the Weed Abatement program, Abandoned and Distressed Property Registration program, and Systematic Health and Safety Rental Inspection program, all focused on enhancing community aesthetics and overall living conditions for the residents of Ontario.

The City of Ontario

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City’s team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.

About

The City’s vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario’s 2025 State of the City video by clicking on the link below as well as the other links to learn more about the City:

State of the City (Video link)

The Ontario Plan (The City’s Comprehensive Business Plan for Development)

Smart Ontario (Information about recent City projects)

Downtown Ontario (What to do in Downtown Ontario)

Examples Of Essential Functions

The essential functions typically performed by the Community Improvement Officer include the following:

• Processes and responds to citizen-initiated complaints regarding potential violations of the City municipal codes and adopted codes.
• Pro-actively surveys the City for violations of state and local laws pertaining to zoning/land use issues and building code compliance, property maintenance standards, commercial maintenance standards, and other related matters.
• Conducts interior and exterior property inspections for violations of City municipal code and adopted codes.
• Investigates business licenses, building permits, planning permits, and zoning violations of a general nature and recommends appropriate action to supervisor.
• Enforces and issues administrative citations, Notices to Appear, Notices of Violation, Notice and Orders, and civil penalties as required by the City's municipal code and adopted codes.
• Efficiently manages case workload, including the scheduling of inspections, preparing and maintaining detailed case records, notes, and reports in a computer database.
• Educates property owners on corrective actions required to comply with City municipal code and adopted codes.
• Develops innovative and collaborative approaches to encourage property owners and managers to maintain and upgrade property.
• Coordinates code enforcement activities with other divisions, departments, and outside agencies.
• Prepares case for legal action, summarizing evidence gathered in the course of periodic inspections and investigations; testifies and presents evidence in court.
• Performs all duties within the context of the City’s mission statement and organizational values.
• Operates City vehicle in the performance of the job duties.
• Performs other job-related duties as assigned.
  
  

Qualification Guidelines

Education

High School diploma or a recognized equivalent.

Experience

Two (2) years of public contact experience in an enforcement, inspection, investigative, and customer service capacity.

License

Valid Class C California driver's license and an acceptable driving record at time of appointment and throughout employment; completion of PC832 course within six (6) months of appointment and completion of CACEO Certified Code Enforcement Officer (CCEO) certification within one (1) year of appointment.

Special Requirements

Ability to work any shift, including evenings and weekends. File yearly financial disclosure statements in accordance with state and local laws per the City’s Conflict of Interest Code

Desirable

Graduation from a four (4) year college with a Bachelor's degree in public administration, planning, urban geography, construction techniques, administration of justice, or a related field; one (1) year of recent public contact experience in the interpretation, administration, or enforcement of municipal codes, building safety codes, or land use/zoning regulations preferably with a municipality or similar organization; bilingual with the ability to speak and write Spanish or Mandarin fluently; CACEO Code Enforcement Officer (CCEO) certification; PC 832 certification.

Supplemental Information

How To Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.
  
  

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources Department if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). List any experience that may help you to qualify for the position. List separately each position held, including different positions with the same employer. Resumes may be included but will not substitute for the employment history section. Failure to complete these sections may result in the rejection of your application.

Supplemental Question

To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.

The City of Ontario values the health and wellness of our employees and their families. We understand benefits are an important part of your total compensation and we take pride in offering a comprehensive benefit package. Please check out our excellent benefit packages here www.ontariocityemployees.org.

Employees in this classification are represented by Teamsters Local 1932. For a list of benefits for Teamsters employees please click here 2024 Teamsters Benefit Guide.

01

INSTRUCTIONS: The information on your application and the following supplemental questionnaire will be used in the evaluation of your qualifications. Detailed responses should be provided in order to ensure that your qualifications are properly considered. If the item does not apply, please enter N/A. By continuing you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.

• I understand the above statement.
  
  

02

All appointments to this position are required to provide proof of completion of the listed education requirements. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degrees/Certifications. This must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative conducting the reference check. Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification If you require clarification on this requirement, please call the City of Ontario Recruitment Team at [phone]. Please indicate that you have read the statement above by selecting "Yes."

• Yes
• No
  
  

03

Which of the following best describes your highest related level of education?

• High School Diploma or Equivalent
• Some College Coursework, No Degree
• Associate's Degree
• Associate's Degree and additional coursework
• Bachelor's Degree
• Bachelor's Degree and additional coursework
• Master's Degree
• Master's Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above
  
  

04

Indicate your years of experience with public contact in an enforcement, inspection, investigative, AND customer service capacity.

• No experience
• Less than 1 year of experience
• 1 year or more, but less than 2 years of experience
• 2 years or more, but less than 3 years of experience
• 3 years or more of experience
  
  

05

Please describe your public contact experience in each of these areas. If no experience in either related area, write N/A. (a) Enforcement (b) Inspection (c) Investigative (d) Customer Service

06

Please describe your experience in a code compliance position with a public agency and any municipal government experience.

07

Are you able to work evenings and weekends if necessary?

• Yes
• No
  
  

08

Have you successfully completed PC 832 (Arrest and Firearms Course)?

• Yes
• No
  
  

09

Do you possess a CACEO Code Enforcement Officer Certification?

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Government Administration

Referrals increase your chances of interviewing at City of Ontario by 2x

Sign in to set job alerts for “Community Service Officer” roles.

After School Community Services Assistant II, III

After School Community Services Assistant I

Senior Community Services Leader (Ehlers Event Center/Senior Center)

Community Service Specialist (Community Service Specialist 1), Parking Administration

Support Coordinator - Arcadia Surgery Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Support Coordinator - Arcadia Surgery Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Support Coordinator - Arcadia OHNS Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Support Coordinator - Arcadia Eye Institute Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Support Coordinator - Arcadia Multispecialty B2 - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Student & Community Services Staff Assistant - Student & Community Services (BILINGUAL PREFERRED) OPEN TO OUSD EMPLOYEES ONLY

Support Coordinator - Arcadia Eye Institute Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.