Community General Manager, Imperial Service

CIBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a leading financial institution as a Community General Manager in Toronto. In this pivotal role, you will lead a high-performing team of financial advisors, ensuring exceptional client experiences while driving business growth. Your leadership and strategic vision will foster a culture of collaboration, service excellence, and operational integrity. You will be responsible for talent development and implementing effective business strategies within multiple locations.

Qualifications

• 4-5 years of people leadership experience across multiple locations.
• Current accreditation in Financial Services.
• Experience with risk management processes for financial advisors.

Responsibilities

• Lead and coach a team of financial advisors.
• Build client relationships and ensure a high standard of service.
• Monitor banking centre performance and implement action plans.

Skills

People Leadership

Client Relationship Management

Risk Management

Coaching

Education

Mutual Funds License

Canadian Securities Course

Professional Financial Planner (PFP)

Certified Financial Planner (CFP)

Job description

What you'll be doing

As a member of the Imperial Service Team, you’ll lead a team of accredited financial advisors that are client facing within multiple banking centres across a community to deliver on CIBC’s Purpose of helping to make our client’s ambition a reality. You will excel in understanding what is important for our clients and ensure we provide advice and the appropriate products and solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a positive work environment, ensure effective operations, processes, controls and compliance, promote CIBC and build a strong reputation in the community resulting in superior client experiences and CIBC growth that exceeds our peers.

How you'll succeed

People Leadership – Lead and coach a high performing sales team of, Advisors, and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business. Advocate for CIBC within the community to recruit employees who share and demonstrate our values. This person would have 4-5 years of people leadership experience leading across multiple locations and complexity of assets under management

Results Driven Leadership – Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.

Client Experience – Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles : Always Professional, Radically Simple and Genuinely Caring. Go above and beyond to champion CIBC within the community and develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.

Operational Excellence – strong understanding of the risk management required to lead accredited CIRO-MFD and CIRO-ID financial advisors

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.

You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following : Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); Professional Financial Planner (PFP) or Certified Financial Planner (CFP).

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

LI-TA

Toronto-Yonge and St. Clair

Permanent

37.5