Community Engagement Advisor (Hamilton / Niagara)

Metrolinx; Hamilton; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A public transport authority in Ontario seeks a Community Engagement Advisor to enhance community relations. The candidate will implement engagement strategies, build relationships with stakeholders, and communicate key messages effectively. Ideal candidates have experience in public affairs and a diploma in Communications. A valid Ontario driver’s license is required. The role is full-time with flexible hours.

Qualifications

• Progressive experience in communications and community engagement.
• Valid Ontario Class G driver's license required.
• Proficiency in English essential; French or other languages an asset.

Responsibilities

• Develop and implement community engagement strategies.
• Build relationships with residents and stakeholder groups.
• Support formal consultations and manage public inquiries.

Skills

Public speaking

Relationship management

Conflict management

Project management

Team management

Education

Diploma in Communications

Job description

Overview

Description

Contract up to 12 Months

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

Our Community Engagement Office is looking for a Community Engagement Advisor to serve as a liaison to the community on the Metrolinx Communications Engagement team and help to build positive relationships through open clear and timely communications. You will contribute to the development and implementation of strategic community engagement plans represent the interests of the community and stakeholders internally to Metrolinx project teams and share externally the Metrolinx story of how were transforming the Greater Golden Horseshoe and helping to connect communities. You will report to the Senior Manager Community Engagement.

Responsibilities

• Contribute to the development and implementation of community engagement strategies for both capital projects and day to day transit operations.
• Develop strong and effective relationships with residents and stakeholder groups across the mandate area to help drive Metrolinxs public communications efforts.
• Define and clearly communicate Metrolinxs key messages related to project plans and construction impacts. Gather information through site visits stakeholder meetings interviews surveys etc. to investigate and address public concerns and mitigate issues.
• Support formal consultation by arranging and hosting regular stakeholder meetings (i.e. Construction / Community Liaison Committees) community pop ups and canvasses as well as project tours as required.
• Use an issues management lens to find solutions and mitigations to challenges that can arise with residents and businesses during construction.
• Provide support to various internal and externals stakeholders and work with project neighbors (residential and commercial) community partners and government stakeholders including the Ministry of Transportation (MTO) to exchange information execute communications strategies respond to complaints analyze information and execute media and communications plans.
• Strong influencing / negotiating skills as well as political acumen capabilities to deal with a variety of stakeholders agencies and staff to ensure successful outcomes and achieve goals.
• Adhere to Metrolinx brand guidelines on designs and written or visual material used in Metrolinx print materials website multimedia or displays. Developing briefing notes and event summaries on minor to major impact issues and construction activity as required to support supervisor media relations CEO and MTO.

Qualifications

• Completion of a diploma in Communications Media Urban Planning Transportation Planning or related field or a combination of education training and experience deemed equivalent.
• Demonstrated progressive experience in communications community engagement customer service and / or public affairs with experience executing and communicating informational and promotional material to the general public.
• Must have a valid Ontario Class G drivers license and must meet corporate standard for a good driving record.
• Complete proficiency in the English language is essential to facilitate high profile public communications.
• Ability to communicate in French or other language is an asset.
• Familiarity and experience working with the diverse communities that make up the region.
• Previous experience working on large infrastructure projects and facilitating a public consultation process or engagement session.
• Knowledge of customer service de-escalation techniques and tactics and issues identification / management.
• Modern communication techniques and software applications (e.g. desktop publishing word processing web-authoring content creation and operational proficiency with social media).
• Experience leading community projects to deliver finalized communications products within tight deadlines.
• Organizational research planning time management and project management skills.
• Interpersonal diplomacy oral / written communication skills and political acuity.
• Flexible Hours must be prepared to occasionally work outside of regular working hours during some phases of a project (beyond 5pm during the work week and weekends as required etc.).

Dont Meet Every Requirement

If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at : or email .

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.

Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

LI-Onsite

Required Experience :

Unclear Seniority

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type :

Full-Time

Experience :

years

Vacancy :

1