Community Coordinator

Creator; Vancouver; Hybrid; CAD 50,000 - 57,000; Full time

Benefits offered by this job

Competitive salary and benefits

Transit benefit

Annual education allowance

Downtown Vancouver office with remote

Dog-friendly office

Job summary

Creator is seeking a highly motivated Support & Community Coordinator in Vancouver. You will handle creator support tickets, help onboarding, and grow an engaged creator community. You will also assist with content for social channels and help test new features in a fast-growing platform.

The role emphasizes ownership, proactive problem-solving, and thoughtful use of AI to streamline tasks. Flexible hybrid work and room to grow with the team are offered.

Qualifications

• 1–2 years in customer support, customer success, community, or related role.
• Experience with Zendesk or similar helpdesk platform.
• Clear, friendly, and professional written English communication.
• Strong attention to detail and organizational skills.
• Proactive problem-solving with ownership and follow-through.
• Ability to learn new software and tools quickly.
• Practical experience using AI tools (e.g., ChatGPT/Claude) to improve workflows.
• Confidence representing Creator.co on social media and creating short-form posts.

Responsibilities

• Manage creator support tickets from first reply to resolution.
• Onboard and assist creators with programs and ongoing questions.
• Foster an engaged creator community through updates and conversations.
• Represent Creator.co across community and social channels with content ideas.
• Keep CRM and program data accurate and up to date.
• Prepare data for monthly performance reporting.
• Identify opportunities to improve support workflows.
• Maintain up-to-date SOPs and process documentation.
• Contribute to testing new Creator Space features as they release.
• Support other team priorities as needed.

Skills

Zendesk

Written English

Attention to detail

Problem solving

AI tools usage

Social media

Tools

CRM tools

Job description

Creator Support & Community Coordinator

About Creator

Creator is a leading Influencer Marketing Platform (currently ranked #3 on Influencer Marketing Hub), and one of the fastest growing startups in Vancouver. We're looking for a strategy driven SaaS product marketing professional with a passion for influencer marketing and digital marketing to help us continue to build on our triple digit annual growth.

Our vision is to be the destination for Brands and Creators to connect, collaborate, grow, and earn more money.

Creator.co is an innovative platform that empowers creators, influencers, and brands to collaborate and thrive in the digital space. We're revolutionizing the way brands and influencers connect by streamlining the creative process, optimizing marketing campaigns, and delivering measurable results.

Role Overview

Creators are at the center of our platform, and this role is a first point of contact for many of them. You will answer support tickets, keep our CRM and community platform running well, and help creators get started and stay active.

This role offers the opportunity to learn how a fast-growing creator platform works from the inside, with guidance from the Community Manager and room to take on more responsibility as you grow.

We are a growing team, so priorities can shift. Your day may include responding to creator support tickets, engaging with our community, coordinating program tasks, preparing reporting data, or testing new Creator Space features. While this is not primarily a social media management role, you will also support our social channels and contribute occasional content and ideas. During busy periods or urgent situations, flexibility and a willingness to jump in where needed are important.

The candidate who would excel in this role looks for answers before asking them, suggests improvements, and takes ownership of their work. They also use AI thoughtfully to work smarter and faster, in line with us being an AI-forward company.

Key Responsibilities

• Manage incoming creator support tickets from first reply to resolution, escalating complex issues to the Community Manager when needed Support creators through onboarding, program updates, and ongoing questions, ensuring they have the information they need to participate successfully.
• Help build and maintain an engaged creator community by posting updates, answering member questions, encouraging participation, and keeping conversations helpful and active.
• Represent Creator.co across community and social channels, contributing content ideas and occasional short-form posts with support from the team.
• Keep CRM data accurate and up to date, and track action items across creator programs and partner sign-ups through completion.
• Prepare and organize data for monthly performance reporting.
• Identify and implement opportunities to improve support workflows
• Keep SOPs and process documentation current as workflows evolve.
• Share creator feedback and feature ideas for Creator Storefronts with the Product team and help test new features as they are released.
• Support administrative, research, and other team priorities as needs evolve.

What You Bring

• 1–2 years of experience in customer support, customer success, community, or a similar customer-facing role
• Experience with Zendesk or a similar helpdesk platform
• Clear, friendly, and professional written English communication
• Strong attention to detail and organizational skills
• A proactive approach to problem-solving, with a focus on finding answers, taking ownership, and following issues through to resolution
• Ability to learn new software and tools quickly
• Practical experience using AI tools such as ChatGPT or Claude to improve how work gets done, not just for basic drafting or research, but to streamline workflows, solve problems, reduce repetitive tasks, and improve efficiency.
• Confidence representing Creator.co on social media, including creating posts and appearing on camera for short-form content

Nice to Have

• Experience with a CRM or community platform such as Attio, Circle, or similar
• Familiarity with creator, influencer, or affiliate marketing
• Light content creation skills (captions, simple graphics, short copy) is a plus, though not a core part of this role
• Background in business, communications, or marketing

What We Offer

• A competitive salary and benefits package (health, dental, and vision insurance)
• A transit benefit to help support your commute to our downtown Vancouver office
• An annual education allowance to support your professional growth and development
• A vibrant, dog-friendly office in downtown Vancouver with the flexibility of remote work up to 2 days per week
• An inclusive environment with a team of passionate and creative individuals
• Opportunities for growth and development, including access to industry events and mentorship
• A supportive company culture that values innovation, collaboration, and transparency
• The opportunity to grow with a rapidly expanding team in a booming industry

Compensation

We offer a starting annual salary of $50,000 to $57,000 CAD

Total compensation includes salary, bonus, benefits, and other perks