Community Connections Manager

Franklin-Gardens-Residence; Leamington; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Employee benefits

Employee and Family Assistance Program

Growth opportunities

Job summary

Franklin-Gardens-Residence in Leamington, Canada is seeking a Community Connections Manager to be the welcoming heart of the Home. You will connect with residents, families, visitors and staff through warmth, empathy and meaningful conversations.

Reporting to the Executive Director, you will blend storytelling and culture-building with administrative duties to support resident satisfaction and community engagement in a long-term care setting.

Qualifications

• Diploma in Social Services, Community Development, Communications, or Gerontology.
• Experience in long-term care, senior living, community support, or social services.
• Compassionate, approachable, and emotionally intelligent communicator.
• Strong interpersonal and storytelling abilities; comfortable engaging with diverse individuals and families.
• Excellent organizational and administrative skills with attention to detail.
• Proficiency with Microsoft/Google suites; basic digital photography or media tools.
• Vulnerable Sector Check and TB testing or chest X-ray as required.

Responsibilities

• Create a warm, welcoming atmosphere for residents, families, visitors and team members.
• Support residents and families with information, guidance and connection.
• Know each resident and weave connections between residents and team members through daily conversations.
• Maintain the front welcome hub and lounge; keep space inviting and organized.
• Collaborate on a calendar of social events for the main entrance area.
• Share stories through internal/external channels and celebrate moments.
• Welcoming new team members and facilitating residents moving in.
• Respond to inquiries by phone or in person with professionalism and discretion.
• Maintain visitor logs, deliveries, and confidential correspondence.
• Provide admin support, care conference booking, transportation, billing, liaising with partners.
• Support resident move-in and navigation of the Home’s services.
• Monitor entrance and surveillance; conduct monthly audits; participate in huddles.
• Contribute content for website/social media; manage Optisign content.
• Assist in production/distribution of Home communiqués; support surveys and QA activities.

Skills

Compassionate

Storytelling

Interpersonal skills

Organizational skills

Communication

Microsoft/Google suites

Basic digital photography

Education

Diploma in Social Services

Tools

Microsoft Office

Google Workspace

Job description

3 days ago Requisition ID: 1142

Salary: $50,000.00 Annually

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The Community Connections Manager reports to the Executive Director and is the welcoming heart of the Home — creating a sense of belonging for every person who enters. The Community Connections Manager ensures that residents, families, visitors and team members feel known, valued, and supported through genuine human connections. This role blends a mindful, engaging and compassionate presence with relationship building, relational storytelling and administrative responsibilities. This role is located at the Welcome Hub.

The Community Connections Manager works closely with the Human Experience Manager, Programs Manager and Employee Experience Specialist (EES) to liven the main floor lounge - helping to celebrate the people, moments, and experiences that make everyday matter.

Wage Rate:

The starting annual salary is $50,000.

Vacancy:

This is not an existing vacancy and is a new position

Responsibilities:

1. Connection & Human Experience

• Create a warm, welcoming and inclusive atmosphere for all residents, families, visitors, and team members.
• Support residents and families with information, guidance and connection, ensuring comfort and trust in their interactions with the Home.
• Know each resident and team member and purposefully weave connections between residents and team members, building relationships through daily conversations and authentic engagement.
• Maintain the front welcome hub and lounge, ensuring the space is inviting, organized, and reflective of home and community life.
• Collaborate with the Programs Manager on a calendar of social events for main entrance area, including art shows, exhibits and community engagement activities

2. Storytelling & Culture Building

• Partner with the interdisciplinary team to share stories appropriately through internal and external communication channels, including displays, celebration spaces, bulletin boards, etc
• Welcoming new team members and facilitating residents moving in

3. Resident and Community Support Services

• Respond to inquiries by phone or in person with professionalism, empathy and discretion, directing individuals to appropriate supports as needed
• Maintain visitor logs, deliveries, and correspondence accurately and confidentially.
• Provide administrative support, care conference booking, organizing resident transportation, mailing resident billings, liaising with community partners, office supply inventory, other administrative tasks as assigned
• Supporting the interdisciplinary team with the resident move-in process
• Supporting residents and families to navigate the Home’s services
• Support residents with access to their Resident Trust Accounts as needed
• Monitor front entrance to ensure resident safety and awareness of entry/exit activity
• Monitor the Home’s surveillance system
• Conduct monthly audits as assigned
• Participate in daily or weekly team huddles to share resident and/or family feedback
• Share home’s content of events and special moments with the Communication Team for website and social media posts.
• Manages the Optisign content and functionality
• Assist in the production and distribution of Home communiqués under the direction of the Executive Director
• Support facilitation of resident/family satisfaction surveys and team member engagement survey
• Participate in home-wide continuous quality improvement activities.
• Other duties as assigned and or indicated in Job Task Inventory

Qualifications:

• The qualifications needed to join our family are as follows:
• Diploma in Social Services, Community Development, Communications, or Gerontology
• Experience in long-term care, senior living, community support, or social services
• Compassionate, approachable, and emotionally intelligent communicator.
• Strong interpersonal and storytelling abilities; comfortable engaging with diverse individuals and families.
• Excellent organizational and administrative skills with attention to detail.
• Proficiency with Microsoft/Google suites, basic digital photography or media tools.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one,
• As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements,
• Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the employer.
• Two supervisory references required

What do we offer you?

• Competitive wages
• Employee benefits
• Employee and Family Assistance Program
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.