Community Care Supervisor (RPN / RN - Hamilton)

CBI Health Group; Hamilton; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading healthcare provider is seeking a Community Care Supervisor in Hamilton. The ideal candidate will have experience in home health services and be responsible for supervising care delivery. This role involves developing care plans, managing staff performance, and ensuring compliance with standards. Applicants must be registered nurses with supervisory experience and possess a valid Ontario driver's license for community travel.

Qualifications

• Minimum 2 years of supervisory experience in home health service delivery.
• Ability to work on-site with regular community visits.
• Possess a valid Ontario driver’s license.

Responsibilities

• Lead a group of direct care providers in clinical service delivery.
• Develop and customize care plans to meet patient needs.
• Supervise and mentor field staff to ensure service excellence.

Skills

Supervisory experience

Building rapport with clients

Problem-solving skills

Self-motivation

Education

Current registration with College of Nurses of Ontario

Tools

Personal vehicle

Job description

Community Care Supervisor (RPN / RN - Hamilton)

Job Category : Lead / Supervisory

Requisition Number : COMMU032085

Apply now

• Posted : July 17, 2025
• Full-Time

Locations

Showing 1 location

Are you an RN / RPN who leads by example in meeting or exceeding clients’ expectations? Do you want to use your supervisory background to promote excellence in clinical service delivery? If so, you’re the type of professional who will excel as part of the CBI Health team.

As a Community Care Supervisor of Personal Support Services within our CBI Home Health team in Hamilton, you will lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health / We Care and external stakeholders. Showing the way as a Regulated Health Professional, you will develop and customize care plans to meet the patient’s individual needs, as well as supervise direct care providers (field staff), unregulated staff (delegating tasks) or regulated staff (RPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence. This role is based ON-SITE in our Hamilton office with regular visits within the community to client's homes.

PRIMARY DUTIES

As a Community Care Supervisor, you will :

Respond to patient referrals within timelines (internal and external)

Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines

Document all required information, including any information pertinent to the client status and care planning

Ensure Patient and Care Provider safety by accurately assessing risk using tools provided

Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan

Reassess patients at interim visits to ensure the service plan continues to be appropriate

Be responsible for investigation, resolution and reporting of all customer related complaints

Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews

Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations

Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff / care providers

Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence

Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health / We Care, external stakeholders and the associated Regulatory Body

Ensure accurate and timely completion of appropriate documentation, including client charting

Actively identify potential risks with internal stakeholders to mitigate and / or manage risk, with particular attention to missed visits and clinical care

Ensure a timely and comprehensive response to Incident Reporting (IR)

Ensure policies and procedures are enforced and reflect best practices.

QUALIFICATIONS

To take on the role of Community Care Supervisor, you must :

Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse

Have 2 years of supervisory experience and / or experience in the home health service delivery

Be able to effectively establish and build rapport with clients and Care Staff

Possess a valid Ontario driver’s license with access to a reliable vehicle to travel within the Hamilton and surrounding areas.

Ability to participate in an on-call rotation

Have the ability to provide best possible solutions to problems that align with policies and uphold best practices

Be self-motivated with an ability to work both independently and as an effective member of a team

Ability to work ON-SITE in our Hamilton office with regular visits within the community to client's homes using personal vehicle.

When you join our team as a Community Care Supervisor, Personal Support Services, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

Join us at CBI Home Health – Because Your Care Matters.

To learn more about CBI Home Health, please visit www.cbihomehealth.ca

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

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