Community Business Manager

Atria Retirement Canada; Kingston; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in senior living is seeking a dedicated office manager to enhance community operations. This role involves managing resident data, overseeing financial processes, and ensuring compliance with employment standards. You'll play a crucial part in hiring and training staff while providing exceptional customer service. If you're passionate about creating thriving communities and have a strong background in business office management, this opportunity offers a supportive environment with growth potential. Join a team that values your contributions and promotes a healthy work-life balance.

Benefits

Paid holidays and PTO

Health, Dental, Vision, and Life Insurance

Retirement Savings Plan / 401(k) employer match

Tuition reimbursement

Qualifications

• 3+ years of experience in business office management.
• Degree in Accounting, Business, or Finance required.

Responsibilities

• Manage resident data and community finances with independent judgment.
• Oversee hiring, training, and employee management processes.

Skills

Budget analysis

Independent judgment

Office management

Customer service

Education

Degree or diploma in Accounting

Degree or diploma in Business

Degree or diploma in Finance

Tools

Microsoft Office

Standard office equipment

Job description

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Minimum Requirements:

• Degree or diploma in Accounting, Business, Finance or a related field or an equivalent combination of education and experience.
• Working knowledge of provincial employment standards practices.
• Three (3) or more years’ work experience in business office management.
• Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve Company expectations and goals for the community.
• Ability to perform or learn budget analysis and variance reporting.
• Proficient in using Microsoft Office and ability to operate standard office equipment.
• Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria Motor Vehicle Policy standards.

Responsibilities:

• Manage, in accordance with appropriate processes and procedures, collection and maintenance of resident data in Company systems, including but not limited to demographic and status changes, billing confirmations, and entering resident move in contracts.
• Manage the community’s accounting finances, utilizing independent judgment and discretion to analyze and verify submitted expenditures and budgetary matters for community departments.
• Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
• Manage and direct all accounts receivable and accounts payable functions of the community.
• Coordinate with the Executive Director and Human Resources Manager/Director the on-site human resources and employment functions for the community, including but not limited to administrating employee leaves, advising and counseling on employment activities, including all hiring and on-boarding processes, training and education on specified employee benefits, performs payroll administration and ensuring employees’ files are maintained in accordance with Atria Retirement Canada’s policies and applicable law.
• Participate in month-end close processes of accrual preparation and analysis of general ledger and monthly financials in conjunction with Executive Director.
• Work in conjunction with the Executive Director with the preparation of operational and financial variance reports.
• Provide training and orientation to new employees and any applicable ongoing training for current employees.
• Work diligently toward the completion of special projects, requests, and assignments as appropriate.
• Assist in sales process by conducting inquiry tours and responding to general questions.
• Serve as the community’s “manager-on-duty” on a regular basis.
• Provide on-call and overnight coverage as specified by schedule or as needed.
• Provide high levels of customer service in creating a first-class dining experience for residents from time to time.
• Use their independent judgment and discretion to address and solve issues before they become problems or complaints.
• Ensure that the business office meets Quality Enhancement standards at all times. Oversee and maintain all risk associated items including but not limited to, workers compensation claims processes and community commercial vehicle licensing requirements.
• May perform other duties as needed and/or assigned.