Community and Member Specialist (VCF)

Vancity; Vancouver; On-site; CAD 44,000 - 68,000; Full time

Job summary

Vancity is seeking a Community and Member Specialist to enhance member engagement and ensure smooth operations at their Vancouver headquarters. This full-time, on-site role combines event planning, member support, and operational tasks, making it a pivotal part of fostering community ties.

Benefits

Attractive benefit packages

3-4 weeks vacation annually

Defined benefits pension plan

Living Wage Employer

Flex credits for health care

Qualifications

• 1-3 years experience in non-profit sector or equivalent.
• Working knowledge of Downtown Eastside issues.
• Experience managing event room AV equipment.

Responsibilities

• Plan and execute member engagement events.
• Support member inquiries and maintain positive environment.
• Manage informal formal programming and member orientations.

Skills

Community engagement

Problem solving

Event planning

Communication

Education

Experience in non-profit sector

Tools

Audio visual equipment

Job description

About Vancity Community Foundation

Vancity Community Foundation was founded on the belief that if we work together, we will have the resources we need to build a thriving community.

Everything we do is an investment in community. We believe that if all our assets are invested in building communities, where cooperative principles and practices are flourishing and social justice and environmental sustainability are centered, the world will be a better place and community well-being will be enhanced.

Our vision, shared with Vancity, is a transformed economy that protects the earth and guarantees equity for all.

• We implement cooperative principles and practices.
• We believe in social justice and financial inclusion.
• We actively work towards Truth + Reconciliation and being an anti-racist organization.
• We are committed to environmental sustainability and climate justice.
• We are a Living Wage Employer.
• We value collaboration, innovation, integrity, equity, and community.

About the workplace

As a Community and Member Specialist, you report to the Community and Membership Manager and are the main contact for communications, member support, and engagement, while assisting with the project’s operations.

This is a permanent, full-time role that is fully on-site at the 312 Main head office location.

A typical day would involve:

Member Engagement

• Plan and execute events that help members interact with the community as well as foster professional and personal development
• Develop and support impact measurements, evaluation, and feedback loops
• Manage, promote, and staff informal and formal programming

Member Support

• Greeting and supporting community and members to navigate the space
• Interact with members online and in-person to help develop relationships, foster community connections, and obtain feedback on quality of product, event requests, service levels and overall satisfaction
• Work with the 312 Main team to build and maintain a positive and collaborative environment for employees and members
• Assist with member move-ins and move-outs and conduct member orientation sessions for new members
• Ensure members have clean workspace by keeping the meeting rooms, common space, and kitchen space stocked and tidy
• Respond to member complaints in a timely manner and settle disputes, grievances and conflicts that may arise within the membership

Operations

• Respond to member inquiries
• Ensure front desk coverage during business hours
• Issue and send event invoices to customers and follow up
• Maintain databases including the member database, event invoicing, etc.
• Booking and supporting internal and external events, including handing of contracts for ground floor events
• Maintain inventories for meeting rooms, kitchen, and common areas
• Coordinate room reservation, A/V equipment and manage member room usage
• Complete regular A/V equipment checks
• Mail and package responsibilities as needed
• Supervise volunteers or peer staff as required
• Support 312 Main leadership team with the creation of operational policies and tracking systems when needed
• Conduct tours for external groups when necessary
• Assist with member move-ins and move-outs and conduct member orientation sessions for new members
• Support the ongoing design and development of 312 Main

Special Projects

• Support Vancity Community Foundation with special projects as needed

You Have:

• 1-3 years experience working in the non-for-profit sector or equivalent experience
• Working knowledge of issues impacting the Downtown Eastside
• Experience manage basic meeting/event room audio visual equipment

You are:

• Self-Starter- You take initiative, are quick to grasp things, scale up your learning appetite and work hand in hand with the team. You are motivated to work in a dynamic work environment and are accommodative to change agility.
• Engaged with Community– Have a desire to work with the Downtown Eastside community and engage and support organizations that work with this community
• A Problem Solver-You have the ability to solve and make decisions to discuss and participate in the development of new programs.
• Organized & Systematic -You have planning and coordination skills to manage multiple projects and support 312 Main’s members in event and meeting bookings

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for this role is $44,700 to $67,100 annually. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Posting Deadline: Posted until filled

To learn more about VCF, please visithttps://www.vancitycommunityfoundation.ca/

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

• We are the largest private-sectorLiving Wage Employerin Canada and have been consistently recognized as one of theTop Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employerand actively seeks to advanceracial equity,inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs.