Community and Campaign Manager (14 month contract)

Achievers; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading employee recognition platform in Toronto seeks a Customer Community and Campaign Manager to develop communication strategies and manage customer engagements. You will oversee a knowledge portal and drive impactful campaigns to enhance user adoption. Ideal candidates have a bachelor's degree and over 5 years of relevant experience in communications and campaign management. A hybrid work model is offered, promoting collaboration and innovation.

Benefits

Inclusive workplace

Employee recognition programs

Flexibility in work environment

Qualifications

• 5+ years in communications, campaign management, or customer enablement, ideally within SaaS, rewards, or recognition industries.
• Demonstrated experience managing knowledge portals or customer communities.
• Proven ability to execute multi-channel communication campaigns with measurable outcomes.

Responsibilities

• Lead development and execution of communication campaigns for Managed Services customers.
• Oversee management of customer knowledge portal, ensuring valuable resources are available.
• Assist in planning larger communications projects and coordinate delivery of communication assets.

Skills

Campaign strategy

Project management

Communication skills

Customer engagement

Education

Bachelor’s degree in Communications, Marketing, Business, or a related field

Tools

CMS platforms

Email marketing software

Analytics platforms

Job description

About Achievers

The "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works!

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity:

The Customer Community and Campaign Manager will lead the development and execution of communication campaigns, provide expert guidance for our Managed Services customers, and collaborate with internal teams to foster engagement and adoption of our products and services. They will also play a vital role in managing our customer knowledge portal, ensuring it serves as a hub of valuable resources, tools, and insights.

What you'll do:

• Managed Services Campaign Management
• Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support.
• Collaborate with customers to understand their goals and align campaigns with their organizational objectives.
• Offer guidance on leveraging our platform foe recognition, rewards and feedback campaigns, ensuring maximum impact and ROI.
• Manage multiple customer campaigns simultaneously, ensuring deadlines and expectations are met with excellence.
• Create tailored communication plans for Managed Services customers, addressing their unique needs and objectives.
• Partner with designers and writers to produce campaign assets, including emails, infographics, and video content.
• Monitor campaign performance metrics and optimize future efforts based on results.

• Customer Knowledge Portal
• Oversee the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices.
• Collaborate with subject matter experts to create and curate engaging, high-quality content for customers.
• Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization.
• Act as a customer advocate, capturing feedback to drive continuous improvement of portal content and functionality.

• Support for Larger Communications Initiatives
• Assist the team lead in planning and executing larger communications projects, such as process improvements, product and feature releases, and strategic announcements.
• Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all channels.
• Provide research, content development, and logistical support for initiatives aimed at enhancing customer engagement and understanding.
• Coordinate the creation and distribution of communication assets, ensuring timely delivery and quality.
• Contribute to post-initiative reviews by collecting feedback and data to inform future process improvements and communication strategies.

• Collaboration and Stakeholder Engagement
• Work closely with product, design, and training teams to deliver consistent and impactful customer experiences.
• Partner with Customer Success Managers to ensure seamless communication and alignment with customer objectives.
• Represent customer needs and feedback to internal teams, driving continuous product and service improvements.

What we're looking for:

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 5+ years in communications, campaign management, or customer enablement, ideally within SaaS, rewards, or recognition industries.
• Demonstrated experience managing knowledge portals or customer communities.
• Proven ability to execute multi-channel communication campaigns with measurable outcomes.
• Strong project management skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, with a focus on clarity and engagement.
• Proficiency in tools such as [insert relevant tools: CMS platforms, email marketing software, analytics platforms, etc.].

Why you’ll love working at Achievers:

We are passionate about disruptive technology that’s rooted in science, research and data.

We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

We believe in moving quickly, failing fast, and adapting to change.

We enjoy coming to work every day because we believe in our product and love our culture.

We’re committed to achieving excellence in everything we do.

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.