Community Administrator / Customer Servive

Kelly Services, Inc.; Ottawa; On-site; CAD 55,000; Full time

Job summary

A reputable real estate management company in Ottawa is looking for a Community Administrator to handle resident relations and payment processing. The ideal candidate will have strong communication skills and experience in property management. This full-time position offers a competitive salary and many benefits, including medical and retirement plans. Join a forward-thinking team committed to sustainability and community impact.

Benefits

Voluntary benefit plans

Retirement savings plan

Paid sick leave

Holiday pay plans

Qualifications

• 1+ years of experience in residential property management is an asset.
• Ability to build strong working relationships with residents and contractors.
• Self-motivated and adaptable to change.

Responsibilities

• Process and record rent payments.
• Report on accounts receivable and manage rent arrears.
• Handle resident inquiries and complaints.

Skills

Strong verbal and written communication skills

Proven customer service orientation

Strong organizational skills

Excellent problem-solving and conflict resolution skills

Detail-oriented and results-driven

Education

Post-secondary education in Business Administration

Tools

Microsoft Office (Word, Excel, Outlook)

Yardi or other property management software

Job description

Overview

Job Opportunity – Community Administrator (Customer Service)

Location: Ottawa, ON • Industry: Real Estate • Employment Type: Full-Time, Permanent • Salary: $55,000 per year

Responsibilities

• Process and record rent payments, prepare deposits, and monitor resident ledgers
• Report on accounts receivable and manage rent arrears
• Prepare and deliver legal documentation (e.g., Termination Notices, Rent Increases) in accordance with the Residential Tenancies Act (RTA)
• Handle resident move-ins and move-outs, including deposits and account balances
• Maintain accurate and confidential resident records
• Respond to resident inquiries, complaints, and emergencies – during and outside office hours
• Deliver legal notices (Notice to Enter, Notice to End Tenancy, etc.)
• Code invoices and support accounts payable processes
• Provide leasing support when Leasing Representative is unavailable
• Order office supplies and manage general administrative tasks
• Prepare reports (Delinquency, Pre-Authorized Payment, etc.) as needed
• Participate in the on-call rotation for after-hours support
• Promote and support sustainability and corporate responsibility initiative

Qualifications

• Post-secondary education in Business Administration or a related field (an asset)
• 1+ years of experience in residential property management (an asset)
• Strong verbal and written communication skills (English)
• Proven customer service orientation and resident relations skills
• Ability to build strong working relationships with residents, contractors, and internal teams
• Self-motivated, professional, and adaptable to change
• Strong organizational skills with the ability to manage multiple priorities under pressure
• Excellent problem-solving and conflict resolution skills
• Detail-oriented, results-driven, and capable of handling confidential information
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with Yardi or other property management software is a strong asset

Why Join This Opportunity?

Work with a reputable, forward-thinking company in the real estate sector. Enjoy a supportive and collaborative team environment. Competitive salary with long-term growth potential. Be part of a company that values sustainability, inclusion, and community impact.

Benefits and About Kelly

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly: Work changes everything. At Kelly, we’re dedicated to providing you with opportunities to enrich your life and advance your career. Kelly is committed to an inclusive workplace and respecting the dignity of all in our workforce.