Community Administrator

Greystar; Woodstock; On-site; CAD 55,000 - 65,000; Full time

Job summary

Greystar in Woodstock, Canada is seeking a Community Administrator to support the property manager by handling accounting and bookkeeping for its rental communities.

You will verify invoices, process payments, reconcile bank accounts, prepare financial reports, manage vendor setup, and help enforce leases to maximize revenue.

This role requires strong written communication, proficiency with standard office software, and experience with property management systems such as Yardi or One Site.

Qualifications

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi and/or One Site).
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolving customer complaints and issues, completing financial records, documents, and reports.

Responsibilities

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates to residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Follows the company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. Applies move-out charges to the account from the final inspection.
• Receives, verifies, and processes invoices, purchase orders, and other bills to be paid by researching discrepancies and duplicates with vendor(s), balancing ledger accounts, and issuing checks as needed.
• Assists in setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes, and issues payments.
• Completes various financial, accounting, administrative, and other reports and analyses, and performs other duties as assigned or as necessary.
• Reviews utility billing resident charges to approve and address high, low, and no-read accounts.

Skills

Reading & Writing

Office software

Property mgmt software (Yardi/One Site

Lease enforcement

Property mgmt experience

Tools

Yardi

One Site

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Community Administrator supports and assists the property manager in overseeing and managing the financial facets of the communities by completing accounting and bookkeeping tasks. Verifies and processes invoices and purchase orders for payment and assists in other accounting and financial transactions as necessary.

Key Responsibilities

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates to residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Follows the company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. Applies move-out charges to the account from the final inspection.
• Receives, verifies, and processes invoices, purchase orders, and other bills to be paid by researching discrepancies and duplicates with vendor(s), balancing ledger accounts, and issuing checks as needed.
• Assists in setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes, and issues payments.
• Completes various financial, accounting, administrative, and other reports and analyses, and performs other duties as assigned or as necessary.
• Reviews utility billing resident charges to approve and address high, low, and no-read accounts.

Basic Knowledge & Qualifications

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi and/or One Site).
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolving customer complaints and issues, completing financial records, documents, and reports.

Travel / Physical Demands

• Incumbents must be able to view computer screens, mobile devices, and other electronic equipment for extended periods of time where visual strain may result.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to five (5) kilograms independently and eleven (11) kilograms with assistance.
• Rare travel may be required to attend training programs, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Compensation

The salary range for this position is $55,000- $65,000 CAD.

Additional Compensation

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses ([e-mail]). If you receive suspicious requests, please report them immediately.