Communications & Program Manager (Bilingual) | Gestionnaire des communications et des programme[...]

Surety Association of Canada | L’Association canadienne de caution; Mississauga; On-site; CAD 96,000 - 121,000; Full time

Job summary

The Surety Association of Canada seeks a Communications & Program Manager to join its dynamic team. The successful candidate will be responsible for communication strategies, member relations, and program management, offering a great opportunity in the non-profit sector. Ideal candidates will have a strong communication and organizational skill set, ready to thrive in a fast-paced environment.

Qualifications

• Proven experience in non-profit or trade advocacy association.
• Effective communication skills, both written and verbal.
• Strong organizational and time management skills.

Responsibilities

• Development and execution of communications strategies.
• Management of member relations and support.
• Oversight of the association's designation programs.

Skills

Organizational skills

Communication skills

Problem-solving

Education

Experience in communications and program management

Tools

Content Management Systems

E-communications platforms

MS Office

Job description

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The Surety Association of Canada (SAC) is the national trade advocacy association that represents the interests of the surety industry across Canada. Our members represent more than 97% of all surety premiums written in Canada and consist of primary surety firms, surety reinsurers, surety / insurance brokers, and other organizations that provide related and complementary services to the surety industry such as legal firms and consultants.

Job Description :

We have an immediate opening for a Communications & Program Manager to join our small but fast-paced team. Reporting to the Vice President of Operations, this role will be responsible for the development and execution of communications strategies which promote and support the programs and services provided by the association. This role also manages the delivery and growth of the association’s designation programs, as well as member relations and support to include database management, events, and other assigned tasks, as required.

Responsibilities will include :

Communications Strategy :

• Development and execution of communication plans which align with the goals of the association; to include improving and / or creating marketing materials (i.e., brochures, flyers, etc.) and educational material.
• Content creation for SAC’s social media outlets (LinkedIn and Instagram), as well as oversight with the management of these outlets.
• Ensuring that the SAC website is updated regularly and is responsive to members’ needs.
• Preparation and oversight of SAC’s e-newsletters / e-communications which are sent to members and stakeholders (i.e., What’s New in Surety, Communiqués, Tender Alerts, etc.).
• Assist with the re-development of the SAC Online Learning Centre.

Program Management :

• Assuming full responsibility for student relations, including onboarding of students, creation and management of student files for the association’s Associateship of Canadian Surety Bonding Designation Program (A.C.S.B.) and le programme des associés en cautionnement canadien (P.A.C.C.).
• Management of course enrolment each term.
• Management of billing (program fee and courses).
• Arranging for the distribution of course books.
• Management and oversight of the graduate list, as well as preparing graduate certificates, communicating with graduates about the SAC / ACC Gala Awards event, and managing the execution of the certificate presentation on-site.
• Responding to inquiries regarding the programs in a timely manner (in English and French).
• Development of strategies to promote the program, including outreach to stakeholders.

Member Relations :

• Ensuring that calls and requests from members and providing them with access to association resources are provided in a timely manner.
• Assisting the VP Operations and Regional Directors with organizing and managing networking opportunities, educational / professional development sessions, and webinars for the membership.
• Providing oversight and responsibility for event registrations and billing (i.e., invoice requests); as well as on-site event support, as required.
• Providing support with the execution of the association’s Annual General Meeting and Conference, in collaboration with the VP Operations; to include oversight and responsibility for event registrations and billing (i.e., invoice requests), communications to registrants, creation and oversight of name badges and event kits, on-site management of event volunteers, and other event support, as required.
• Actively participate on the association’s regional and special committees, so to provide support to Regional Directors, the VP Operations, and the President & COO, as required.
• Conducting research for prospective members, in collaboration with the VP Operations, President & COO, the Board of Directors, and association staff.
• Holding the responsibility for the maintenance of committee distribution lists, as well as updating membership records, the on-line event calendar and the association’s website through the association’s Content Management System (CMS).

Requirements :

The successful candidate will demonstrate :

• Proven experience in the development and execution of communication strategies, program management, member relations and support in a non-profit or trade advocacy association.
• Effective written and verbal communication is crucial for creating content, engaging with members / stakeholders, and ensuring clear messaging.
• Strong organizational and time management skills with the ability to manage multiple programs and deadlines efficiently, and to prioritize work with minimal supervision.
• Experience with Content Management Systems (CMS) for database and website management.
• Demonstrated experience in using e-communications platforms (i.e., Constant Contact, etc.).
• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint).
• Attention to detail and problem-solving skills so to identify issues, develop solutions, and implement them effectively.
• The ability to thrive in a deadline-driven, fast-paced, team environment, working both independently and collaboratively on multiple projects.
• Creative and graphic design skills would be considered an asset for this role.
• Note : Minimal travel across Canada for events may be required.

Interested candidates should forward a resume and cover letter by email to :

Surety Association of Canada

Vice President, Operations

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls please.

https : / / www.suretycanada.com / common / Uploaded%20files / SAC-Files / PDFs / SAC-Job-Posting Communications-Program-Manager-English.pdf

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Marketing, Public Relations, and Writing / Editing

Insurance

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