Communications Operator

ubc; Vancouver; On-site; CAD 67,000 - 72,000; Full time

Job summary

UBC is seeking a Communications Operator to join the Campus Security team as a leave replacement for 12 months. You will operate a 24-hour communications network, coordinating with RCMP, ambulance, and campus departments to ensure safety and rapid response.

This role also involves monitoring CCTV and access control systems, handling requests, and maintaining logs and incident reports. The position reports to the Campus Security Supervisor and requires a high school diploma plus a recognized

Qualifications

• High school graduation plus completion of a recognized communications operator course and a minimum three years of related experience.
• Willingness to respect diverse perspectives and inclusion.
• Commitment to ongoing equity, diversity and inclusion development.

Responsibilities

• Operates a 24hr communications network and coordinates emergency contacts.
• Monitors CCTV, intrusions, access control and related systems.
• Responds to requests for assistance and documents incidents per policy.

Skills

Customer service

Communication

Crisis management

Education

High school diploma

Communications operator course

Tools

CCTV systems

Access Control Systems

Workalone application

Job description

Job Category

CUPE 116

Job Profile

CUPE 116 Salaried - Communications Operator

Job Title

Communications Operator

Department

Community Relations and Communications | Campus Security | Safety & Risk Services | VP Finance and Operations

Compensation Range

$5,984.00 - $6,422.00 CAD Monthly

Posting End Date

September 9, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

September 21, 2027

Job Description Summary

This is a leave replacement for a fixed term duration.
Please note that this is a leave replacement for a fixed-term duration of 12 months.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Work Performed

• Operates a 24hr communications network, receiving and conferencing calls to/from RCMP, Ambulance, Fire Department, Campus-Wide Emergency Telephones and University Departments and contacting appropriate UBC authorities and administrators in the event of an emergency.
• Operating and controlling a communications network which includes: security, parking, museum, Safewalk, Blue Phone, housing, first aid, elevators, mass notification and liaising with the police, fire and emergency health services;
• Responds to requests for assistance and taking reports and complaints regarding conditions on campus;
• Receives, prioritizes, coordinates, allocates and dispatches security calls and inquiries. Interprets inquiries based on knowledge of Campus Security protocol, policies and procedures.
• Designates the appropriate staff members and number of resources to resolve issues. Constantly evaluates and monitors the course of action and adjusts the deployment resources accordingly.
• Tracks and follows up on active incidents, and maintains records of all completed work including a status schedule for phone inquiries.
• Generate, maintain logs, incident reports and other information records as per established policies and procedures
• Monitors and operates security systems including CCTV, intrusions systems, Access Control Systems, Workalone application and dispatching Campus Security personnel according to established procedures;
• Access and review UBC databases and or CCTV data to assist with RCMP investigations;
• Conducts regular systems integrity checks according to established protocols;
• Acts as a backup to the Service Centre after normal University hours. Receives trouble calls and triages according to processes and procedures.
• Relays information from computer databases to Patrol as needed and performs radio and location checks as a safety measure.
• Provides in-person customer service to the campus community.
• Receives and triages all First Aid calls and dispatches attendants to scene.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement

Makes safety and security related decisions using judgment in accordance with established policies and procedures. Inappropriate decisions may impact the service, safety and security of others.

Supervision Received

Works under the supervision of the Campus Security Supervisor.

Supervision Given

None.

Minimum Qualifications

• High school graduation plus completion of a recognized communications operator course and a minimum three years of related experience or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one's own
• Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• High School graduation and Completion of a recognized Communications Operator Course.
• 3 years re