Communications Manager (HYBRID)

Workplace Safety and Insurance Board (WSIB); Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

An insurance organization in Ontario is seeking a Communications Manager to plan and execute strategic communications supporting its objectives. The ideal candidate will have over 8 years in communications and excellent writing skills. This position involves providing senior-level advice and managing various communication strategies to enhance engagement and reputation. A competitive salary and benefits are offered, alongside flexibility in work location.

Benefits

Competitive salary

Health and dental plan

Flexible working conditions

Qualifications

• At least 8 years’ experience in communications or public relations.
• Experience creating effective communication plans and products.
• Project management certification such as PMP is preferred.

Responsibilities

• Plan, execute, and measure strategic communications.
• Provide senior-level advice to support claims and businesses in Ontario.
• Build relationships with client and project teams.
• Develop and execute strategic communication plans.

Skills

Strong interpersonal skills

Presentation skills

Influencing skills

Excellent writing and editing

Education

Degree in Communications, Change Management, Journalism, or related field

Tools

Microsoft Office

SharePoint

Digital photography software

Job description

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage, and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America, covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, You’ll Have The Opportunity To

• Explore many career paths and follow your passion
• Continuously learn and grow professionally
• Be recognized for the great work you do
• Participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

We are establishing our new head office in London and looking to grow our team! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field, and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

This job may require travel to Toronto or other locations across Ontario for in-office days, training, or events. In-office days are typically held monthly. Travel reimbursement will be provided in accordance with WSIB policies.

Please submit a cover letter along with your resume to be considered for the position.

Salary Grade : N07 From : $90,639.25

Job Summary

The Communications Manager is accountable for planning, executing, and measuring strategic communications that support the WSIB’s objectives and reputation. As a trusted business partner, you’ll provide senior-level advice and direction to teams that support people with claims and businesses in Ontario. This is an individual contributor role with no direct reports.

Key Accountabilities And Responsibilities

1. Act as a technical resource, providing strategic direction, advice, and guidance to senior management in the planning of communications strategies that will deliver on business goals and objectives.
2. Use influence and consultative approach to provide technical advice to client groups regarding communications approaches, including selling a concept, obtaining buy-in, and convincing senior decision makers of the added value to be derived from the proposed communications solutions.
3. Use diplomacy and sensitivity to manage and analyze confidential information regarding WSIB operations, including initiatives that may result in reorganization of areas, changes in staffing, accountabilities, and functions, budgets, or other shifts in corporate direction.
4. Apply change management principles to support cultural change and corporate objectives.
5. Act as a business partner with client divisions and as a communications representative on cross-organization project teams.
6. Build cooperative working relationships with client and project teams to identify needs, discuss issues, and exchange information supporting quality communications planning.
7. Inform and educate divisional management and staff on communications initiatives and best practices, identifying opportunities for improvement and new approaches to communication challenges.
8. Ensure the effective and consistent provision of consultative services on communications best practices during the delivery of plans.
9. Develop and execute strategic communication plans, tools, and processes to deliver against organizational objectives, manage reputation, and enhance engagement.
10. Recommend creative solutions reflecting current trends, technology, and industry best practices.
11. Oversee implementation, monitor, track, and analyze results of communication plans.
12. Manage resources, including graphic design, printing, web publishing, and social media, as required.
13. Establish effective vendor contacts to support plan execution.
14. Convey corporate messaging to support reputation management.
15. Maintain knowledge of contentious issues, stakeholder concerns, and confidential business matters.
16. Understand issues management protocols and responses.
17. Handle highly sensitive information and participate in confidential discussions regarding strategies and stakeholder responses.
18. Oversee execution of communication tactics.
19. Plan content promoting WSIB’s vision and strategic plan.
20. Provide effective writing and editing, aligned with content standards.
21. Employ change management and employee engagement best practices.
22. Deliver internal and external documents such as presentations, newsletters, brochures, manuals, and reports.
23. Organize events such as meetings, town halls, promotional events, and trade shows.

Job Requirements

• Degree in Communications, Change Management, Journalism, English, or related field.
• At least 8 years’ experience as a communications or public relations officer or manager in the public, private, or non-profit sectors.
• Experience in creating and developing high-quality, effective communication plans and products.
• Strong interpersonal, presentation, and influencing skills.
• Excellent writing and editing skills.
• Proficient in Microsoft Office, SharePoint, and digital photography software.
• Project management certification such as PMP is preferred.

Our commitment to equity, diversity and inclusion

We respect and value diversity, striving to create an environment where employees can be themselves and where differences are celebrated. We invite all interested individuals to apply. Accommodations are available upon request.

Disclosing conflicts of interest

Employees must act ethically and disclose any conflicts of interest, including political activity, outside employment, or personal relationships that may impair decision-making. For questions, contact [e-mail].

Privacy information

We collect personal information under the authority of the Workplace Safety and Insurance Act, 1997, for recruitment purposes. For concerns, contact [e-mail]. A criminal records check is required pre-employment.

Application process

Please submit your application by the closing date.