Communications Coordinator

Canada Council for the Arts | Conseil des arts du Canada; Ottawa; On-site; CAD 60,000 - 75,000; Full time

Job summary

The Canada Council for the Arts (Conseil des Arts du Canada) is seeking a Communications role to support and advance its public and internal communications objectives from its Ottawa office.

The role involves collaborating across teams, monitoring media channels, updating documentation, and developing training to enhance internal communications capacity. Strong writing, bilingual skills and project management are essential.

Qualifications

• Undergraduate degree in marketing, journalism or communications or equivalent
• Three years of experience in communications and marketing roles including social media or internal communications
• Excellent knowledge of PR and social media practices

Responsibilities

• Provides advice and support to meet the Canada Council’s communication objectives
• Collaborates within the team to develop and publish internal communications content
• Monitors traditional and social media to identify issues, opportunities and trends
• Updates media documents, protocols and records
• Drafts communications using templates
• Develops training plans and workshops for internal engagements
• Prepares internal communications materials for intranet and other channels
• Analyzes data related to communications performance and prepares improvement reports
• Monitors social media use and makes related recommendations
• Backs up for social media coordinator as needed
• Performs other duties as required

Skills

Excellent writing

Bilingual (English/French)

Project management

Interpersonal skills

Adaptability

Education

Undergraduate degree in marketing, journalism or communications

Tools

Office software

Job description

This competition is open to members of the public (external competition)

About The Role

• provides advice and support to meet the Canada Council’s communication objectives;
• collaborates within the team and across the Canada Council to develop and publish internal communications content;
• monitors traditional and social media to identify issues, opportunities and emerging trends;
• monitors and coordinates centralized media inboxes, including one dedicated to media requests;
• follows up with the media by telephone or email, as required, and updates traditional and social media documents, protocols and records;
• ensures that the Communications section’s naming conventions and filing practices are consistently applied and supports team members in organizing and retaining working documents;
• draft responses using templates ;
• develops training plans, workshops and informal sessions in support of the manager to build internal communications and engagement capacity across the Canada Council;
• develops Communications section material for internal channels, including the Canada Council’s intranet;
• helps compile and analyze data relating to the performance of communications and social media activities, and helps prepare reports aimed at continuous improvement;
• monitors the Canada Council’s use of social media and the impact of social media posts, and develops related recommendations;
• uses approved digital tools and technology to support communications activities, and serves as a back‑up for the social media Coordinator, providing additional communications‑related support to the social media coordinator, the communications advisors and the manager on an “as needed” basis;
• and performs other related duties.

Education

• Undergraduate degree in marketing, journalism or communications or an equivalent combination of education and professional experience related to the responsibilities of the position.

Experience

• Three (3) years of experience in communications and marketing roles that include social media, issues management and/or internal communications.

Knowledge

• Excellent knowledge of communications, public relations and social media procedures and practices.
• Knowledge of evolving trends, tools and services that can further develop the Canada Council’s media presence.
• Solid knowledge of social media platforms and tools such as Facebook, Instagram, Twitter and LinkedIn.
• Good understanding of the arts and culture landscape in Canada.

Skills & Competencies

• Ability to use modern office technology, equipment and software.
• Ability to work in a dynamic, fast‑paced work environment and adapt to multiple, concurrent priorities.
• Skills in communication, organization, administration, priority-setting and interpersonal relations, combined with good judgment and a strong sense of initiative.
• Ability to pilot projects and files independently.
• Excellent writing skills in both English and French.

Bilingual Requirements

This position requires the use of both official languages. The requirements in the second official language are:

• An advanced level reading comprehension (C)
• An advanced level in writing (C)
• An advanced level in oral (C)

We are committed to providing a workplace that is inclusive and accessible to all. Should you require accommodation during the recruitment and selection process, please contact the Council directly.

For people who are Deaf, hard of hearing, or TTY users, please use your preferred MRS (Message Relay Service) or IP service to contact us.

The Canada Council for the Arts is committed to building a skilled and diverse workforce that reflects the individuals and communities we serve. We invite applications from individuals with any combination of backgrounds, origins, identities, and forms of self-expression. The Council is committed to enhancing the representation of the following groups within its workforce: Indigenous people, Black people, racialized people, Deaf people, people with disabilities, women, and members of 2SLGBTQI+ and gender‑diverse communities.

We encourage you to include information on how you identify in the Voluntary Self-Identification section of the application form. This information is used during the recruitment process to enhance representation of historically underserved and marginalized communities, as per the Employment Equity Act and the Council's ongoing commitment to equity. This information is also used for reporting at an aggregate level.

Please note that all persons requiring accommodation and/or assistance in completing the Canada Council’s Careers application process are welcome to contact the Council for support.