Communications & Community Coordinator

Fraîche Table; West Kelowna; On-site; CAD 55,000 - 65,000; Full time

Job summary

Fraîche Table is looking for a dynamic Communications & Community Coordinator in West Kelowna. This role will assist in marketing content, community engagement, and enhancing customer experience while providing opportunities for growth within a creative team. Ideal for someone with a passion for branding and effective communication, who thrives in a fast-paced environment.

Benefits

Flexible time off and sick days

Birthday off (paid)

Health benefits including medical and dental

Opportunities for continuing education

Hybrid work-from-home / office schedule

Good eats on cooking days!

Qualifications

• Experience in administrative, marketing support, customer service, or communications roles.
• Ability to learn quickly and work in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Create drafts of marketing and member emails.
• Support social media engagement across platforms.
• Manage and organize community engagement initiatives.

Skills

Written Communication

Detail-Oriented

Social Media Engagement

Organizational Skills

Creativity

Education

Bachelor's degree in business, communications, or similar

Tools

Monday.com

Slack

Dropbox

Canva

ManyChat

Job description

About the Communications & Community Coordinator Role

We’re looking for a creative, detail-oriented Communications & Community Coordinator for Fraîche Table. In this role, you’ll function as an assistant to the Fraîche Table Manager to help bring our content and community experience to life — supporting everything from customer experience to content marketing and community engagement. You’ll write and edit marketing content; help shape how we engage with members and ensure that every touchpoint — from Pinterest Pins to resource blogs to weekly member emails — reflects the Fraîche brand voice and incredible trusted experience our customers deserve.

This is a fantastic opportunity for someone who has a way with words and is eager to learn and grow within a dynamic, entrepreneurial environment. We’re looking for someone with a business communications or marketing background who is organized, self-motivated, and ready to contribute across many areas of the business.

This is a high potential growth position. You’ll have the opportunity to take on increasing responsibility over time — and as the brand grows, so will your role. If you’re naturally curious, proactive, and excited about building a standout brand making huge impact in the world, we’d love to meet you.

About Fraîche

Fraîche is a small but mighty team based out of Kelowna, BC. We are a fun and dynamic group of hard-working people on a mission to make beautiful living simpler and healthier through our blog, cookbooks, collaborations, social media channels, and meal plan. Our team thrives on creativity, collaboration, and a shared passion for wellness! The brands that fall under the Fraîche umbrella include Fraîche Living and Fraîche Table. Fraîche Table is a fast-growing subscription meal plan designed by a Registered Dietitian to help busy families make mealtimes easier and more joyful. We believe in bringing people together over simple home-cooked food.

In this role you will be expected to:

• Create drafts of marketing and member emails and schedule once approved.
• Support social media engagement across platforms by responding to comments and messages and supporting community interactions.
• Draft and update ManyChat automations using templates provided.
• Draft video storyboards and voiceover scripts with direction.
• Create drafts of resource blog posts for Fraîche Table, and input and schedule them on the website once approved.
• Upload and schedule Pinterest Pins, crafting engaging titles and descriptions with the right keywords to drive traffic.
• Support community engagement and help create a great member experience by managing the Fraîche Table customer service inbox, assisting with outreach initiatives (including focus groups), and organizing and compiling valuable member feedback.
• Review and edit recipes and weekly meal plans according to brand guidelines and input them into the Fraîche Table platform.
• Assist with community outreach initiatives, including engaging Fraîche Table members and supporting focus groups. Organize and compile member feedback.

This role is a good fit for you if you:

• Are technically savvy, resourceful, and demonstrate the ability to leverage technology to bring efficiency to your work.
• Love social media — not just scrolling but understanding what engages and why.
• Are obsessed with details and deeply curious about branding, content, and community experience.
• Have excellent written English and a natural feel for tone of voice (and love learning how to match a brand voice).
• Are a sponge — ready to soak up how we do things and take initiative.
• Flexible and adaptable to changing priorities and demands.
• Are organized, self-motivated, and crave feedback so you can grow.
• Want a role with real mentorship, not just busywork — you want to build skills and contribute meaningfully to the team and our members.

You will need:

• Experience in administrative, marketing support, customer service, or communications roles (this can include internships or part-time experience — we care more about attitude and ability to learn than years of experience).
• Ability to learn quickly — we use Monday.com, Slack, Dropbox, Canva, ManyChat, and a few other tools (you don’t need to know them all yet but must be comfortable learning!).
• Strong organizational and time management skills — you’ll be managing multiple tasks and priorities in a fast-paced environment.
• Ability to work both independently and collaboratively — you’ll be executing many tasks solo but always as part of a bigger team.
• Located in Kelowna, and able to work in-person in our West Kelowna office regularly.

Special consideration will be given if you have:

• Bachelor's degree in business, communications, or similar.
• Experience working in a startup or small, fast-paced team where you wore multiple hats and contributed across functions.
• Experience with the following: Canva, Planoly, Hubspot, Monday.com, Manychat, and/or Dropbox.

Perks of working at Fraîche:

• Flexible time off, sick days, and your birthday off (paid, of course!).
• Access to health benefits including medical and dental.
• Opportunities for continuing education and professional growth and development.
• Be part of a creative, supportive, and dynamic team.
• Hybrid work-from-home / Fraîche office schedule (70% of work is in-office in West Kelowna).
• Good eats on those cooking days!

Compensation: $55,000 - $65,000 + Annual performance-based bonus.