Communications & Community Coordinator

White Spot; West Kelowna; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Fraîche is seeking a Communications & Community Coordinator to enhance customer experience and content marketing. This role offers a dynamic opportunity to support community engagement and develop marketing strategies within a creative team in West Kelowna. Join us to grow in a supportive environment where your contributions will make a significant impact.

Benefits

Flexible time off

Health benefits including medical and dental

Opportunities for continuing education

Hybrid work-from-home schedule

Good eats on cooking days

Qualifications

• Experience in administrative, marketing support, customer service, or communications roles.
• Strong organizational and time management skills.
• Ability to work both independently and collaboratively.

Responsibilities

• Create drafts of marketing and member emails, support social media engagement.
• Draft and update ManyChat automations and video storyboards.
• Manage the Fraîche Table customer service inbox and assist with community engagement.

Skills

Marketing Support

Customer Service

Communication

Social Media Engagement

Education

Bachelor's degree in business, communications, or similar

Tools

Monday.com

Slack

Dropbox

Canva

ManyChat

Job description

Description

About theCommunications & Community CoordinatorRole

We're looking for a creative, detail-oriented Communications & Community Coordinator to join theFraîche Tableteam. In this role, you'll function as an assistant to the Fraîche Table Manager to help bring our content and community experience to life - supporting everything from customer experience to content marketing and community engagement. You'll write and edit marketing content; help shape how we engage with members and ensure that every touchpoint - from Pinterest Pins to resource blogs to weekly member emails - reflects the Fraîche brand voice and incredible trusted experience our customers deserve.

This is a fantastic opportunity for someone who has a way with words and is eager to learn and grow within a dynamic, entrepreneurial environment. We're looking for someone with a business communications or marketing background who is organized, self-motivated, and ready to contribute across many areas of the business.

This is a high potential growth position. You'll have the opportunity to take on increasing responsibility over time - and as the brand grows, so will your role. If you're naturally curious, proactive, and excited about building a standout brand making huge impact in the world, we'd love to meet you.

About Fraîche

Fraîche is a small but mighty team based out of Kelowna, BC. We are a fun and dynamic group of hard-working people on a mission to make beautiful living simpler and healthier through our blog, cookbooks, collaborations, social media channels, and meal plan. Our team thrives on creativity, collaboration, and a shared passion for wellness! The brands that fall under the Fraîche umbrella include Fraîche Living and Fraîche Table.Fraîche Tableis a fast-growing subscription meal plan designed by Registered Dietitian Tori Wesszer to help busy families make mealtimes easier and more joyful. We believe in bringing people together over simple home-cooked food.

In this role you will be expected to:

•Create drafts of marketing and member emails and schedule once approved. •Support social media engagement across platforms by responding to comments and messages and supporting community interactions. •Draft and update ManyChat automations using templates provided. •Draft video storyboards and voiceover scripts with direction. •Create drafts of resource blog posts for Fraîche Table, and input and schedule them on the website once approved. •Upload and schedule Pinterest Pins, crafting engaging titles and descriptions with the right keywords to drive traffic. •Support community engagement and help create a great member experience by managing the Fraîche Table customer service inbox, assisting with outreach initiatives (including focus groups), and organizing and compiling valuable member feedback. •Review and edit recipes and weekly meal plans according to brand guidelines and input them into the Fraîche Table platform. •Assist with community outreach initiatives, including engaging Fraîche Table members and supporting focus groups. Organize and compile member feedback.

This role is a good fit for you if you are:

•Are technically savvy, resourceful, and demonstrate the ability to leverage technology to bring efficiency to your work. •Love social media - not just scrolling but understanding what engages and why. •Are obsessed with details and deeply curious about branding, content, and community experience. •Have excellent written English and a natural feel for tone of voice (and love learning how to match a brand voice). •Are a sponge - ready to soak up how we do things and take initiative. •Flexible and adaptable to changing priorities and demands. •Are organized, self-motivated, and crave feedback so you can grow. •Want a role with real mentorship, not just busywork - you want to build skills and contribute meaningfully to the team and our members.

You will need to have:

•Experience inadministrative, marketing support, customer service, orcommunicationsroles (this can include internships or part-time experience - we care more about attitude and ability to learn than years of experience). •Ability to learn quickly - we useMonday.com, Slack, Dropbox, Canva, ManyChat, and a few other tools (you don't need to know them all yet but must be comfortable learning!). •Strongorganizational and time management skills- you'll be managing multiple tasks and priorities in a fast-paced environment. •Ability to work bothindependentlyandcollaboratively- you'll be executing many tasks solo but always as part of a bigger team. •Located inKelowna, and able to workin-personin our West Kelowna office regularly.

Special consideration will be given if you have:

•Bachelor's degree in business, communications, or similar. •Experience working in astartup or small, fast-paced teamwhere you wore multiple hats and contributed across functions. •Experience with the following: Canva, Planoly, Hubspot, Monday.com, Manychat, and/or Dropbox.

Perks of working at Fraîche:

• Flexible time off, sick days, and your birthday off (paid of course!). • Access to health benefits including medical and dental. • Opportunities for continuing education and professional growth and development. •Be part of a creative, supportive, and dynamic team. •Hybrid work-from-home / Fraîche office schedule (70% of work is in-office in West Kelowna). •Good eats on those cooking days!