Communications & Client Experience Coordinator

RetreatBoss™; Montreal; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A leading retreat management platform is seeking a Communications & Client Experience Coordinator who will manage client communications and social media presence. This partially remote, part-time role involves engaging clients and supporting their needs while maintaining brand consistency across platforms. The ideal candidate is organized, proactive, and possesses strong communication skills. This position offers flexible hours and a salary of $18-$20 per hour.

Benefits

Flexible Hours

Remote Work

Occasional In-Person Meetings

Qualifications

• Strong experience in community management or client relations.
• Proficient in managing multiple social media accounts.
• Organized and able to work independently.

Responsibilities

• Respond promptly to client inquiries.
• Manage content across multiple social media platforms.
• Support client onboarding and feedback collection.

Skills

Excellent written and verbal communication skills in English

Experience in customer service

Strong knowledge of social media platforms

Ability to meet deadlines

Proactive and reliable

Tools

Canva

Meta Business Suite

ConvertKit

Job description

Job Title: Communications & Client Experience Coordinator Company: RetreatBoss

Location: Remote mostly but must be located in the area for onsite work (Greater Montreal Area, Quebec)

Job Type: Part-Time (with potential to transition to Full-Time, Mon-Fri)

About RetreatBoss

RetreatBoss is a premier platform supporting entrepreneurs, wellness leaders, and coaches in designing and launching transformational retreats. We empower retreat creators with expert guidance, tools, and strategies to lead impactful and profitable experiences.

Role Overview

We are looking for a highly motivated and creative Communications, Client Care & Social Media Manager to join our growing team. This role is ideal for someone passionate about wellness, digital communication, and creating outstanding client experiences. You’ll manage client communications, multiple social media accounts, and help maintain our strong brand presence. You are representing the CEO & Founder, Catherine Kontos.

Key Responsibilities:

Client Care & Communication

- Respond promptly and professionally to client inquiries

- Maintain organized communication across multiple client accounts with different needs

- Support client onboarding and manage follow-ups

- Collect client feedback and provide suggestions to enhance service quality

Social Media Management

- Plan, create, and schedule content across Instagram, Facebook, LinkedIn, and other platforms (Canva, Meta Ads)

- Manage multiple social media accounts, ensuring a consistent and engaging brand voice (Media Buisness Manager)

- Interact with followers, reply to messages/comments, and grow community engagement

- Track performance analytics and adapt strategies accordingly

Brand & Organizational Support

- Assist in writing newsletters and email campaigns

- Help coordinate virtual events, product launches, or webinars

- Collaborate on creative content and maintain brand consistency

Requirements

- Excellent written and verbal communication skills in English

- Experience in customer service, community management, or client relations

- Strong knowledge of social media platforms and content strategies

- Ability to meet deadlines and stay extremely organized

- Comfortable managing multiple accounts with different needs

- Proactive, reliable, and able to work independently

Bonus Skills

- Interest or background in retreats, wellness, or personal development

- Experience with Canva, Meta Business Suite, email platforms, ConvertKit, and CRMs

Benefits:

- Mostly Remote (Sometimes In-Person Meetings) - Flexible Hours

Salary is 18$-20$ per hour