Communications & Client Experience Coordinator

RetreatBoss™; Montreal; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

RetreatBoss is seeking a passionate Communications & Client Experience Coordinator to enhance client care and manage social media. As a mostly remote role, you will engage with clients, create compelling content, and support brand initiatives. Ideal candidates possess strong communication skills and a background in customer service, with an affinity for wellness and retreats.

Benefits

Flexible Hours

Mostly Remote Work

Occasional In-Person Meetings

Qualifications

• Excellent written and verbal communication skills in English.
• Experience in customer service or community management.
• Strong knowledge of social media platforms and strategies.

Responsibilities

• Respond promptly to client inquiries and maintain organized communication.
• Manage social media accounts, scheduling content and tracking analytics.
• Assist in writing newsletters, email campaigns, and coordinating events.

Skills

Communication

Client Care

Social Media Management

Organizational Skills

Tools

Canva

Meta Business Suite

ConvertKit

CRMs

Job description

Job Title: Communications & Client Experience Coordinator Company: RetreatBoss

Location: Remote mostly but must be located in the area for onsite work (Greater Montreal Area, Quebec)

Job Type: Part-Time (with potential to transition to Full-Time, Mon-Fri)

About RetreatBoss

RetreatBoss is a premier platform supporting entrepreneurs, wellness leaders, and coaches in designing and launching transformational retreats. We empower retreat creators with expert guidance, tools, and strategies to lead impactful and profitable experiences.

Role Overview

We are looking for a highly motivated and creative Communications, Client Care & Social Media Manager to join our growing team. This role is ideal for someone passionate about wellness, digital communication, and creating outstanding client experiences. You’ll manage client communications, multiple social media accounts, and help maintain our strong brand presence. You are representing the CEO & Founder, Catherine Kontos.

Key Responsibilities:

Client Care & Communication

- Respond promptly and professionally to client inquiries

- Maintain organized communication across multiple client accounts with different needs

- Support client onboarding and manage follow-ups

- Collect client feedback and provide suggestions to enhance service quality

Social Media Management

- Plan, create, and schedule content across Instagram, Facebook, LinkedIn, and other platforms (Canva, Meta Ads)

- Manage multiple social media accounts, ensuring a consistent and engaging brand voice (Media Buisness Manager)

- Interact with followers, reply to messages/comments, and grow community engagement

- Track performance analytics and adapt strategies accordingly

Brand & Organizational Support

- Assist in writing newsletters and email campaigns

- Help coordinate virtual events, product launches, or webinars

- Collaborate on creative content and maintain brand consistency

Requirements

- Excellent written and verbal communication skills in English

- Experience in customer service, community management, or client relations

- Strong knowledge of social media platforms and content strategies

- Ability to meet deadlines and stay extremely organized

- Comfortable managing multiple accounts with different needs

- Proactive, reliable, and able to work independently

Bonus Skills

- Interest or background in retreats, wellness, or personal development

- Experience with Canva, Meta Business Suite, email platforms, ConvertKit, and CRMs

Benefits:

- Mostly Remote (Sometimes In-Person Meetings) - Flexible Hours

Salary is 18$-20$ per hour