Communications Clerk A - Voice Services

Nova Scotia Health Authority; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a passionate team at a leading health service provider in Nova Scotia as a Switchboard Operator/Receptionist. This role is pivotal in ensuring effective communication within the hospital, handling calls, and assisting patients and visitors. You will be part of a diverse team dedicated to excellence in health and healing, providing vital support in a dynamic environment. If you thrive in a fast-paced setting and possess strong communication skills, this opportunity is perfect for you. Embrace the chance to make a meaningful impact in healthcare while enjoying a comprehensive benefits package and a supportive workplace culture.

Benefits

Health insurance

Dental insurance

Travel insurance

Long-term disability insurance

Life insurance

Defined benefit pension plan

Qualifications

• Grade XII or equivalent education required.
• Previous experience in health care or related field is an asset.

Responsibilities

• Receive and transfer calls directed to patient rooms and administration.
• Assist patients and the public in local travel arrangements.

Skills

Effective communication skills

Interpersonal skills

Ability to follow emergency procedures

Competencies in other languages (French preferred)

Education

Grade XII or equivalent

Tools

Telecommunications equipment

Basic computer skills

Job description

Req ID: 198643
Location: Central Zone, QEII - Halifax Infirmary
Department: IMIT Voice Services
Type of Employment: Permanent Hourly FT (100%) x 1
Posting Closing Date: 17-Mar-25

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

About the Opportunity

The Switchboard Operator/Receptionist is responsible for receiving and transferring all calls directed to patient rooms, the hospital general administration/operational lines and internal operator directed calls. This position receives the public at reception areas and directs/assists them to their destination. The incumbent is responsible for directing building exit procedures in the event of a fire or evacuation order. The Switchboard Operator/Receptionist provides internal operational services; i.e. pager issuance, information dissemination etc. The incumbent also assists patients and the public in local travel arrangements to their destinations.

About You

We would love to hear from you if you have the following:

• Grade XII or equivalent education required
• Previous experience in health care/emergency or related field is an asset
• Knowledge in the operation of telecommunications equipment and basic computer skills
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Competencies in other languages an asset, French preferred

Hours

• Permanent Full-Time Position, 70 Hours Bi-weekly
• This department operates 24/7; days, evenings and weekends are required

Compensation and Benefits

$21.99 - 23.63 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
This is an Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.