Communications Advisor

Desjardins Group; Rimouski; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins Group in Rimouski is seeking a temporary Communications Advisor to support caisse managers in selecting and applying communications solutions, programs and tools. You will develop annual communications activities plans within budget, advise on activities for client segments and partners, monitor service quality, sponsorships, and help produce the caisse’s social responsibility report.

The role requires a Bachelor's degree and at least one year of relevant experience, French language

Qualifications

• Bachelor's degree in a related field is required.
• Minimum of one year of relevant experience is required.
• Knowledge of French, both spoken and written, is required.
• Familiarity with Desjardins products and services is expected.
• Understanding of communication and advertising methods is preferred.
• Knowledge of financial services cooperatives helps in this role.

Responsibilities

• Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget.
• Provide advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees.
• Ensure and uphold a positive image of the caisse and Desjardins Group by identifying risk situations and informing leaders.
• Monitor activities related to service quality for members and clients (surveys, complaints).
• Receive and analyze sponsorship, donation and fundraising requests and conduct follow-ups.
• Help produce the caisse’s social responsibility report.
• Analyze and select communication methods for members and clients (letters, mass mailings).
• Produce and communicate information (local and internal newspapers).
• Support caisse representatives in maintaining business relationships with client groups and organizations.
• Organize events (information sessions, seminars, School Caisse activities).
• Manage social media communities by writing posts and ensuring comment relevance and interactions.
• Identify needs and follow up on ad placement guidelines with partners.
• Follow up on merchandising proposals and organize logistics for caisse events.

Skills

Bachelor's degree

1 year experience

French language

Desjardins products

Communication methods

Financial services co-ops

Education

Bachelor's degree in related field

Job description

Temporary 12 month position

Supports and advises caisse managers in selecting, applying and implementing communications solutions, practices, programs and tools. More specifically, you will be required to:

• Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget.
• Provide advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees, and help them carry out these activities
• Ensure and uphold a positive image of the caisse and Desjardins Group by identifying potential risk situations and informing the caisse’s general manager and the various partners involved.
• Monitor activities related to service quality for members and clients (for example, surveys and complaints)
• Receive and analyze sponsorship, donation and fundraising requests and make recommendations, and conduct follow-ups, such as those related to contributions made.
• Help produce the caisse’s social responsibility report
• Analyze, select and ensure the quality of communication methods intended for members and clients, (for example, letters and mass mailings).
• Produce and communicate information (for example, for local and internal newspapers)
• Support caisse representatives in maintaining business relationships with various client groups and community organizations.
• Helps organize events (e.g., information sessions, seminars, School Caisse activities)
• Manage social media communities by writing information content for posts (for example, advertising and videos) and ensure the relevance and consistency of comments and interactions
• Identify needs and follow up on ad placement guidelines, in collaboration with various partners.
• Follow up on Desjardins’s merchandising proposals (for example, order promotional materials for the caisse)
• Help organize logistics for caisse events (for example, annual general meeting and special general meeting) and oversee the production of the annual report

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria. #LI-Hybrid

What you bring to the table

• Bachelor's degree in a related field
• A minimum of one year of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French, both spoken and written
• Knowledge of products and services for members, products and services offered by Desjardins Business centres, components and distribution networks, and products and services offered by competitors
• Knowledge of the external environment
• Knowledge of communication and advertising methods, techniques and resources
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
• Knowledge of service standards
• Familiarity with the democratic structure of caisses and Desjardins Group
• Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

CAISSE DE RIMOUSKI

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.