Communication Operator - Switchboard

PeaceHealth; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization is seeking a Communication Operator for a Per Diem/Relief position in Vancouver. The role includes operating the telephone console, managing emergency communications, and providing information to hospital staff. Ideal candidates will have strong interpersonal skills, attention to detail, and proficiency in computer skills. The salary range for this opening is $18.67 – $27.99 per hour, depending on experience and qualifications.

Benefits

403b retirement plan

Wellness benefits

Discount program

Expanded mental health program

Qualifications

• Strong interpersonal skills and courtesy required.
• Ability to communicate professionally in a fast-paced environment.
• Exceptional attention to detail is required.
• Strong organizational skills and ability to multi-task required.
• Proficient computer and keyboarding skills required.
• Ability to make decisions without direct supervision is required.
• Good spelling and penmanship are required.

Responsibilities

• Operate the telephone console and direct calls as needed.
• Respond to emergency codes and dispatch security.
• Handle trouble reports from physicians through the answering service.
• Perform additional clerical/data entry tasks.
• Report console operation status and system troubles.
• Provide back-up assistance to other departments as directed.
• Dispatch requests for multiple services as needed.

Skills

Strong interpersonal skills

Professional communication

Attention to detail

Organizational skills

Computer skills

Decision-making

Good spelling and penmanship

Job description

Description

PeaceHealth is seeking a Communication Operator for a Per Diem/Relief, Variable position. The salary range for this job opening at PeaceHealth is $18.67 – $27.99. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is responsible facilitating communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system.

Details of the position:

• Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments and outside contacts; respond to emergency codes; dispatch security; provide information to people in lobby. May also be required to notify by overhead, two-way radio and beeper system. Overhead paging as requested.

• Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed.

• May be required to operate physician’s answering service and handle trouble reports by working directly with the physicians.

• Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.

• Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed.

• Provide back-up assistance to other departments as directed.

• Operate other communication and emergency systems as required.

• Dispatches requests for multiple services as required.

What you bring:

• Strong interpersonal skills including high degree of courtesy (Required)

• Ability to maintain professional level of communication in a high stress fast paced environment (Required)

• Exceptional attention to detail (Required)

• Ability to multi-task with strong organizational skills (Required)

• Proficient computer/keyboarding skills required. (Required)

• Ability to make decisions without direct supervision (Required)

• Good spelling and penmanship (Required)

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

REQNUMBER: 114038