Communication Operator - Switchboard

PeaceHealth; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in Metro Vancouver is seeking a part-time Communication Operator. The role involves operating a telephone console, managing calls, and providing essential communication support in a fast-paced environment. Ideal candidates should possess strong interpersonal skills, attention to detail, and the ability to multitask effectively. Attractive benefits include medical coverage, retirement plans, and paid time off.

Benefits

Full medical/dental/vision coverage

403b retirement plan

Paid time off

Life and disability insurance

Tuition reimbursement

Qualifications

• Preferred experience in operator or switchboard operations.
• High degree of courtesy in communication.
• Ability to function in a high-stress environment.
• Exceptional attention to detail required.
• Ability to multitask effectively.

Responsibilities

• Facilitate communications operation of the telephone console and paging systems.
• Direct calls, respond to emergency codes, and dispatch security services.
• Provide information to lobby visitors and maintain system functionality.
• Assist with clerical tasks including directories and telephone statistics.

Skills

Interpersonal skills

Organizational skills

Decision making

Attention to detail

Computer/keyboarding skills

Job description

Description

PeaceHealth is seeking a Communication Operator for a Part Time, 0.80 FTE, Variable position. Current standard shift Friday, Saturday, Sunday and Monday, although patterns are variable depending on department needs.

The salary range for this job opening at PeaceHealth is $18.67 – $27.99.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Details of the position:

• This position is responsible facilitating communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system.

• Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments and outside contacts; respond to emergency codes; dispatch security; provide information to people in lobby. May also be required to notify by overhead, two-way radio and beeper system. Overhead paging as requested.

• Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed.

• May be required to operate physician’s answering service and handle trouble reports by working directly with the physicians.

• Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.

• Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed.

• Provide back-up assistance to other departments as directed.

• Operate other communication and emergency systems as required.

• Dispatches requests for multiple services as required.

What you bring:

• Preferred: Previous operator or switchboard and clerical experience

• Strong interpersonal skills including high degree of courtesy (Required)

• Ability to maintain professional level of communication in a high stress fast paced environment (Required)

• Exceptional attention to detail (Required)

• Ability to multi-task with strong organizational skills (Required)

• Proficient computer/keyboarding skills required. (Required)

• Ability to make decisions without direct supervision (Required)

• Good spelling and penmanship (Required)

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.