Communication Assistant - Transportation

Halton District School Board; Burlington; On-site; CAD 59,000 - 72,000; Full time

Job summary

A regional educational institution in Burlington is seeking a Communication Assistant. This role provides administrative support to student transportation services, managing communication and compliance with accessibility standards. Candidates should have a college diploma and strong skills in Microsoft Office and communication. This position offers a salary range of $59,641.00 to $71,123.00 annually.

Qualifications

• College diploma in the area of Business Administration or equivalent.
• Two years of experience in a related field.
• Sound knowledge of Microsoft Office applications.
• Familiarity with GIS maps and/or BusPlanner software would be an asset.
• Excellent interpersonal and communication skills, both verbal and written.

Responsibilities

• Monitor and investigate BusPlanner geocode address errors.
• Prepare and organize student/parent information packages.
• Review and edit confidential documents for the General Manager.

Skills

Excellent interpersonal and communication skills

Ability to organize and prioritize tasks

Sound knowledge of Microsoft Office applications

Education

College diploma in Business Administration

Two years of experience in a related field

Tools

BusPlanner software

GIS maps

Job description

Notice of M.A.S.S. VACANCY

Position: Communication Assistant - Transportation

Salary Range: Band 2: $ 59,641.00 - $ 71,123.00

Effective September 1, 2025 Band 2: $ 61,132.00 - $ 72,901.00

Location: Halton Student Transportation Services, Burlington

Work Schedule : 17.5 hours/week, 12 months/year

Effective Date: ASAP

Halton Student Transportation Services (HSTS) provides pupil transportation services to approximately 30,000 students who attend schools within the Halton District School Board, and the Halton Catholic District School Board. The consortium is governed by a Board of Directors representing both school board members with an annual budget of approximately $33,000,000.

Position Summary

The Communication Assistant provides administrative support to the Halton Student Transportation Services’ (HSTS) Management team including managing the scheduling and revision of key administrative policies, operational procedures and organizational plans. Supports student data integrity within the geographic information systems (GIS) based student transportation software, BusPlanner by monitoring, investigating and verifying student addresses are accurate and geocoded. Additionally, this position is responsible for the compilation and distribution of key stakeholder communications throughout the year including the distribution of specialized student transportation requirements to service providers in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Key Responsibilities

• Student Information Management
• Monitor and investigate BusPlanner geocode address errors, identify the source(s) of the inaccuracies and contact the school administrative staff to request/communicate the corrective action required in their student information system to rectify the address error.
• Managing submitted Student Travel Plans (STP) to ensure compliance with AODA.
• Managing submitted medical peril alert forms to ensure service providers/drivers have up to date student medical information in the event of an emergency.
• Assist and support new student information management initiatives.
• Communications
• Preparing, organizing, co-ordinating of student/parent information packages for distribution throughout the school year.
• Create annual HSTS school year calendar to incorporate Provincial and member board’s approved school year calendars and distribute to key internal and external stakeholders.
• Maintains/manages up to date contact lists for the HSTS staff and management team including, emergency contacts for: HSTS Board of Directors, member Boards senior Administrative staff, member Boards school staff, Bus/Taxi Companies, community partners and media.
• Maintain office communication boards and staff quick reference binder documents.
• Review, edit and collaborate on social media communications/content.
• Supporting the General Manager
• Review and edit confidential documents for the General Manager.
• Managing the scheduling and revision of key administrative policies, operational procedures and organizational plans.
• Maintains a log of administrative policy and operational procedure revision dates, and ensures reviews are scheduled and completed within set timelines.
• Assists the General Manager in the development and updates to the HSTS Organizational Plans including Communication Plan, Strategic Plan, Operational Plan, Business Continuity Plan etc.
• Ensures any revisions are updated internally and externally on the HSTS website and communicated to all applicable stakeholders.
• Supporting HSTS Operations Staff
• Provide customer service backup to HSTS Transportation Officers as required through phone and email communications.
• Assist in the annual courtesy seat allocation process, through updating of student records and transportation assignments.
• Maintain and track accurate crossing guard location layer within the BusPlanner GIS map.
• Review and edit report data exported from BusPlanner for HSTS reports.
• Other responsibilities as required.
  

Qualifications

• College diploma in the area of Business Administration (or equivalent).
• Two (2) years of experience in a related field.
• Sound knowledge of Microsoft Office applications.
• Familiarity with GIS maps and/or BusPlanner software would be an assset.
• Familiarity with member board student information system.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to organize, prioritize and complete job tasks in a fast paced environment.
• Ability to work independently and as a member of a team .
  
  

Applications, along with your resume and other supporting documents must be submitted through Apply to Education – by 4:00 pm on Wednesday, August 13, 2025

Job Category: Management & Professionals - Job Code# 3967882

We thank all applicants for their interest in opportunities with the Halton District School Board. Contact will be made with applicants whose experience and qualifications most closely match the requirements of the position. Communication with short-listed applicants will be made through the email address provided on the applicants’ Apply To Education profile page.

Applicant Self Identification Questions

As part of the recruitment and selection function, the HDSB will collect voluntary self identification data from applicants in accordance with the Ontario Human Rights Code, HDSB’s Teacher Hiring Practices Administrative Procedure, HDSB’s Employment Equity Policy and Ontario’s Anti Racism Data Standards:

Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15, in compliance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. In accordance with HDSB’s Employment Equity Policy, personal information collected on this form will aim to achieve an inclusive, diverse and representative workforce. It works to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process. Encouraging diversity of the workforce in the school board is vital because the workforce should be reflective and representative of the community.

Requirements

Although hiring policies must adhere to the qualification requirements set out in applicable Regulations (eg. Regulation 298, “Operation of Schools – General”) and any applicable collective agreement provisions, the Board recognizes the importance of the following when developing its selection and evaluation criteria:

• valuing applicants’ additional experience, lived experience, skills, backgrounds and perspectives; and
• granting first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities.
  
  

We encourage you to respond to our voluntary applicant self-identification questions. This data will inform our understanding of the diversity of our applicant pool as well as the progress of applicants throughout the hiring process. This data will inform our goals, strategies and actions and our progress towards creating and sustaining an inclusive and equitable workforce. Any information that you provide in response to these questions will be referred to during the hiring process for this position, and will be shared with the hiring manager and/or committee members responsible for the hiring process.

The section includes questions from Ontario’s Anti-Racism Data Standards (Standards, 2017). The Standards were established to help identify and monitor systemic racism and racial disparities within the public sector. The Standards establish consistent, effective practices for producing reliable information to support evidence-based decision-making and public accountability to help eliminate systemic racism and promote racial equity (adapted from Ontario’s Anti-Racism Data Standards, 2017).

Questions about this collection may be directed to Dixon Mohammed - Manager, Recruitment, Selection and Staffing at .

Accommodation

Upon request, we will provide reasonable accommodations for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.

Wellness

The HDSB is committed to providing a respectful and healthy work environment.