Communication and Development Associate

NBC; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading bank as a Communication and Development Associate, where you'll enhance client interactions and support Wealth Management Advisors. Your role includes managing marketing materials, optimizing social media, and providing outstanding customer service while enjoying competitive benefits. Experience an inclusive work environment that values your contributions and promotes your development.

Benefits

Health and wellness program

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Virtual sleep clinic

Qualifications

• Experience in customer service is required.
• Good communication skills and writing abilities are essential.
• Knowledge of Microsoft Office Suite is necessary.

Responsibilities

• Develop and maintain up-to-date marketing materials.
• Manage the team's brand image.
• Act as a point of contact for clients.

Skills

Communication

Customer Service

Writing Skills

Technological Tools

Education

Completed college and/or university degree in communication or related field

Tools

Microsoft Office Suite

Job description

A career as a communication and development associate in the team of Félix Bousquet St-Laurent, Daniel Dussault, and André Charest at the National Bank is a job where you showcase your ability to work in synergy with clients and colleagues. In this role, you help your team of Wealth Management Advisors stand out by providing exceptional customer service to have a long-term positive impact on our clients.

Your job :

Develop and maintain up-to-date marketing materials;

Manage the team's brand image;

Optimize social media presence;

Participate in the preparation and organization of client events;

Act as a point of contact for clients by handling incoming calls and emails;

Update certain information in client files via phone or video conference to ensure data accuracy;

Write call summaries;

Assist and support clients in using the technological tools available to them;

Manage the team's schedule by coordinating phone, virtual, or in-person meetings, booking rooms or restaurants, and confirming meetings with clients;

Provide administrative support to other team members during vacations and peak periods;

We prioritize a variety of continuous learning methods to enrich your development, including on-the-job learning, training content available to you, and working with colleagues from diverse expertise and backgrounds.

Prerequisites :

Completed college and / or university degree in communication or a related field

Experience in customer service

Good communication skills and writing abilities

Knowledge of Microsoft Office Suite and ease with technological tools

Reason to require this language : you will need to serve clients who speak a language other than French regularly.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

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