Communication and Change Management Senior Manager

Equinix, Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A digital infrastructure leader in Toronto is seeking a professional to lead data transformation initiatives. The ideal candidate will possess strong skills in change management, stakeholder engagement, and communication, with a proven track record in driving significant organizational changes. This role offers a unique opportunity to shape data as a critical asset, providing support and collaboration across various levels within the company.

Qualifications

• 7+ years of experience in enablement, change management, training, and communications preferred.
• Experience with data and digital transformation change management programs strongly preferred.
• Excellent influencing and stakeholder management skills.

Responsibilities

• Create change management and communications plans for stakeholders.
• Build relationships and work effectively with key stakeholders.
• Lead change management plan execution, securing necessary resources.

Skills

Change management

Stakeholder management

Communication skills

Project management

Critical thinking

Education

Bachelor’s degree or higher

Tools

PowerPoint

Job description

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

We are seeking a highly motivated and experienced professional to help lead our data transformation across Equinix (including data democratization, data literacy, data governance, etc.). The ideal candidate will have a strong background in communications, training, change management a deep understanding of how organizations ingest, store, protect and leverage data to support decision making and business goals. This role will be pivotal in elevating data as a critical asset for Equinix through effectively creating enablement plans to accompany data programs, helping stakeholders navigate the change curve, writing effective internal and external communications and tailoring plans to help drive adoption.

Responsibilities

• Create change management and communications plans for internal and external stakeholders ensuring alignment with key stakeholders and program objectives
• Set up, run or attend project and program meetings to understand upcoming changes, assess impact and refine change and communications plan as necessary
• Create a shared company vision for data and analytics through providing updates to leadership and cross-functional stakeholders across all levels (analysts to SVP+)
• Build relationships and work effectively with key, cross-functional stakeholders to ensure alignment, conduct knowledge sharing, review communications and promote collaboration
• Conduct stakeholder analyses to determine where teams are on the change curve, create and execute influencing strategies to move them through adoption and reinforcement to ensure changes last
• Lead change management plan execution including securing necessary resources, overseeing training, writing internal / external communications and providing status updates
• Plan and coordinate change and communication initiatives from start to completion including setting deadlines, responsibilities, summarizing progress and conducting meetings
• Communicate changes to project / program scope, schedule, resource, budget or new risks and issues
• Work closely with senior leadership to create and deliver key internal and external messaging to stakeholders and target audiences to further shape the shared change vision
• Determine global / local relevance, coordinate with regional and local SMEs, gain approvals and tweak content and / or translating as needed
• Deliver high quality and compelling presentations, written materials and content to communicate the message, vision and reason for change to the audience
• Proactively identify and advise on communication and training best practices

Qualifications

Critical

Experience in leading significant, large-scale process, and / or system change. Proven track record at driving adoption and partnerships with stakeholders to ensure change is successful

Highly skilled at articulating concepts and complex information in a concise manner through presentations, written communication, and various channels

Poised executive presence with succinct presentation / facilitation skills, comfortable collaborating with and presenting to executives

Superior written, verbal, and visual communication skills. Demonstrated writing ability that is engaging, organized and simple to follow

Excellent influencing and stakeholder management skills

Strong PowerPoint presentation skills, including ability to illustrate concepts visually

Excellent critical thinking and problem-solving skills

Strong project management skills

Experience working effectively across various functions, levels in the organization, and regions

Organized and able to prioritize

Preferred

7+ years of experience in enablement, change management, training and / or communications preferred

Experience with data and digital transformation change mgmt. program strongly preferred

Experience with data and analytics systems and principles preferred

Experience developing Change content is a must

Change Management Certification preferred

Lead to Cash experience is a plus

Bachelor’s degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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