Commis aux comptes payables

Sedgwick; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes! As a Drug Access Navigator, you will play a crucial role in supporting patients and healthcare providers, ensuring medication access, and facilitating communication between all parties. This dynamic position requires strong case management skills and a passion for healthcare. You will engage in specialized training and collaborate with a dedicated team to make a meaningful impact in the lives of patients. If you're seeking a fulfilling career in a supportive environment that values personal growth and inclusivity, this opportunity is perfect for you.

Benefits

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Paid parental leave

Paid caregiver leave

Professional development resources

Mentorship programs

Volunteer activities

Qualifications

• 3+ years in healthcare, pharmaceutical, or insurance industry experience preferred.
• Experience in medical or hospital practice or bio-pharma industry is a plus.

Responsibilities

• Support patients and healthcare providers with medication access and inquiries.
• Manage patient cases and ensure adherence to therapy protocols.
• Coordinate with healthcare providers and assist with funding for therapies.

Skills

Patient Support Services

Case Management

Healthcare Communication

Bilingualism (French and English)

Education

Bachelor’s degree in healthcare or related field

Tools

Database Management Systems

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

1. Provide support to patients and healthcare providers, including but not limited to information on the Patient Support services, specific diseases and therapies based on manufacturer provided materials and product monograph;
2. Work with patients and families to complete a needs assessment related to medication access;
3. Act as a liaison between patients, families, healthcare providers and payers related to medication access.
4. Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials;
5. Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient.
6. Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph;
7. Database management and ongoing auditing of files and information captured;
8. Administer and adhere to case-management protocols, including data collection, ongoing patient follow-up, therapy disruption / discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
9. Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;
10. Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required;
11. Attend pharmaceutical meetings as required;
12. Attend patient meetings and conferences as needed to educate patients and providers on Patient Support Program services;
13. Work with patient associations and advocacy groups, as required;
14. Establish and maintain partnerships with the pharmaceutical team;
15. Liaise with healthcare providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
16. Clear communication to the manager, team and the client regarding the management of patient cases;
17. With the managers, participate in the training process of new Drug Access Navigators, including but not limited to shadowing & call monitoring.
18. Report Adverse Events / Severe Adverse Events following program Standard Operating Procedures;
19. The Drug Access Navigator will also be assigned other duties and tasks as required from time to time. May be required to be on standby / on call as part of this role.

What your background should look like

1. A Bachelor’s degree in healthcare or a related field
2. Requires a minimum of three (3) years, and preference of greater than five (5) years, in the healthcare, pharmaceutical or insurance industry or related experience;
3. The preferred candidate has healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;
4. Bilingualism (French and English) strongly preferred;

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies