Commercial Unit Manager - Fleet

Aviva plc; Edmonton; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Retirement savings

Share plan

Health benefits

Wellness programs

Volunteer opportunities

Hybrid work model

Job summary

Aviva Canada is seeking a Commercial Lines Fleet Unit Manager to lead our Alberta broker panel and guide a high-performing team of underwriters specializing in Commercial Auto Fleet.

Reporting to the AVP Head of Underwriting, you will drive broker partnerships, profitability, and risk management while elevating underwriting excellence across the Alberta branch.

This leadership role emphasizes collaboration, data-driven decisions, and a focus on customer-focused solutions within Aviva’s values.

Qualifications

• 10+ years in commercial auto insurance, with leadership experience.
• CIP/FCIP designation preferred.
• Strong broker relationship management and underwriting judgment.

Responsibilities

• Lead, inspire and develop a team of underwriters.
• Strengthen broker relationships and grow premium.
• Own and execute strategy for assigned broker panel.
• Communicate strategy to team and align with the branch and strategy.
• Represent Aviva in meetings to enhance market presence.
• Collaborate with Broker Distribution on strategic initiatives.
• Drive workflow efficiency and resource allocation.
• Support governance and continuous improvement in products, pricing, and technology.
• Foster a collaborative team culture with the Head of Underwriting.

Skills

Commercial auto insurance

Leadership

Underwriting

Relationship building

Analytical skills

Management information

Operational acumen

Communication

Education

CIP/FCIP designation

Job description

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity An exciting leadership opportunity awaits you in Aviva Business, Commercial Lines Underwriting. We’re looking for a Commercial Lines Fleet Unit Manager to join our Alberta Branch, reporting directly to the AVP, Head of Underwriting. This role will primarily support our Alberta broker partners. This is your chance to lead a high performing team of underwriters specializing in Commercial Auto Fleet. We’re seeking an experienced, inspiring leader who thrives in a collaborative environment, builds strong broker relationships, drives results, and elevates the capabilities of those around them. Our Commercial Lines Managers are passionate about delivering customer‑focused solutions, cultivating sustainable broker partnerships, and investing deeply in the development of their teams. If you’re ready to make an impact and advance your leadership career, we’d love to hear from you.

What you’ll do

• Lead, inspire and develop a team of underwriters through meaningful coaching, mentorship and technical guidance.
• Model and strengthen broker relationships, positioning Aviva as a market of choice for mutually profitable business.
• Own and execute the strategy for your assigned broker panel, influencing both premium growth and loss ratio performance.
• Communicate strategy clearly to your team and ensure alignment with the branch, Aviva Business and the Aviva Canada strategy.
• Represent Aviva Business in regular in- person and virtual meetings enhancing our market presence.
• Collaborate closely with Broker Distribution to advance strategic initiatives for Commercial Insurance.
• Drive operational efficiency, including monitoring workflow, ingestion of work, resource allocation and internal/external commitments.
• Drive operational efficiency through workflow oversight, resource allocation, and service level performance.
• Support complex underwriting decisions, including risk assessments and broker negotiations on pricing and terms.
• Manage team performance through goal setting, performance reviews, technical development, and performance management.
• Support governance, file review processes, and continuous improvement related to products, pricing, and technology.
• Foster a collaborative team culture and work closely with peers, senior specialists and the Head of Underwriting.
• Adopt a One Aviva mindset by partnering with internal stakeholders such as Claims, Operations, Billing and Head office underwriting.
• Champion continuous learning and remain engaged with the broader Aviva Business and Aviva Canada initiatives.

What you’ll bring

• Minimum 10 years of commercial auto insurance experience, ideally with leadership responsibilities.
• Post‑secondary education or equivalent practical experience CIP/FCIP designation preferred.
• Strong understanding of commercial auto insurance operations.
• Knowledge of competitor wordings and market appetite (an asset).
• Proven leadership and relationship management skills.
• Excellent underwriting judgement and branch operations knowledge.
• Ability to build strong internal and external relationships.
• Strong organizational, analytical, and decision‑making skills.
• Experience with Management Information, including development and maintenance of pipelines, financial reports and performance reporting.
• Operational acumen and tracking of performance metrics.
• Excellent communication skills.

What makes you stand out

• You’re a developer of people.
• You elevate your team through meaningful coaching, mentorship, and a genuine investment in their growth.
• You maintain underwriting excellence while strengthening broker trust and loyalty.
• You simplify complexity.
• You cut through noise, streamline workflows, and create clarity for both underwriters and brokers.
• You lead with data and insight.
• You use analytics to guide decisions and drive consistent execution.
• You embrace continuous improvement.
• You look for better ways of working and champion efficiency, consistency, and high‑quality underwriting.
• You embody Aviva’s values. Care, Commitment, Community, and Confidence show up authentically in how you lead, communicate, and make decisions.

What you’ll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model .
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.