Commercial Trainer

Lock Search Group; Toronto; On-site; CAD 120,000 - 155,000; Full time

Job summary

Pharmacosmos Canada Inc. is seeking a Commercial Trainer to design and implement the Canadian training strategy, ensuring field teams have product knowledge, disease-state expertise, customer engagement skills, and commercial capabilities to drive brand priorities.

The role reports to the Senior Director, Sales & Commercial Excellence and partners with RBMs, Marketing, Medical Affairs, HR, and cross-functional teams. Travel up to 20% is required.

Qualifications

• Bachelor's degree in Life Sciences, Business, Education, Healthcare, or a related field.
• Certification or formal development in adult learning, instructional design, facilitation, coaching, or professional education is an asset.
• Minimum 5 years of progressive pharmaceutical commercial experience including a minimum of two years in field sales.
• Demonstrated experience designing and delivering product, disease-state, selling skills, or commercial capability training.
• Experience facilitating workshops and providing field-based coaching to customer-facing teams.

Responsibilities

• Develop and execute annual and quarterly commercial training plans aligned with brand strategy and organizational needs.
• Collaborate with sales leadership to establish a Key Account Manager framework and competencies.
• Translate brand strategy into practical learning objectives, curricula, and workshops for Key Account Managers.
• Conduct ongoing training needs assessments using field observations and performance trends.
• Establish metrics to evaluate learning participation, knowledge acquisition, and training effectiveness.
• Maintain training records, certification status, and LMS content in partnership with HR.
• Promote a culture of continuous learning, coaching, accountability, and commercial excellence.
• Lead the onboarding program for new hires, delivering training on PDK and KAM competencies.

Skills

Facilitation

Coaching

Instructional design

Adult learning principles

Project management

Cross-functional collaboration

Education

Bachelor's degree in Life Sciences/Business/Healthcare

Adult learning / instructional design certification

Tools

Learning Management Systems (LMS)

Microsoft Office

Virtual training tools

Job description

Pharmacosmos Canada has appointed Lock Search Group to support its expansion into the Canadian market. Pharmacosmos is a global pioneer in carbohydrate chemistry and a recognized leader in the development of innovative treatments for patients with iron deficiency and iron deficiency anaemia. As the organization continues to grow its presence in Canada, we are seeking a dynamic professional to join the team and play a key role in this exciting phase of expansion

Pharmacosmos is a global, family-owned company driven by a passion for innovation. Building on its foundational expertise in carbohydrate chemistry and cell cycle biology, Pharmacosmos develops innovative treatments for unmet patient needs, with a focus on iron metabolism and blood-related disorders.

Pharmacosmos recently established its Canadian affiliate in Mississauga, Ontario, marking a significant milestone in the organization’s growth and commitment to serving patients in Canada. As part of this foundational team, the successful candidate will play a key role in continuing to build Pharmacosmos Canada’s local presence, shaping its culture, and supporting the affiliate’s long-term success.

Pharmacosmos is guided by a set of core values that define who they are:

• People-Driven – As a family-held company, Pharmacosmos is built on passionate, knowledgeable people. The organization values integrity, open-mindedness and respect and is guided by these values in all its endeavours. Pharmacosmos respects each individual who becomes a part of its journey, from employees and partners to end-users, and recognizes that the strength in all its collaborations is trust.
• Committed to Quality – Quality serves as both an inspiration and a driver of results. It represents Pharmacosmos’ aspiration for excellence and its focus on driving continual improvements. For Pharmacosmos’ partners and end-users, quality must always be tangible in its products, processes and people. This way, quality is the promise upheld every day.
• Innovating for Better Lives – Innovation is essential in Pharmacosmos’ quest to improve the lives of humans and animals. They seek to address unmet needs through its expertise in iron and carbohydrate-based pharmaceuticals. Pharmacosmos believes in a holistic and collaborative approach to research and innovation, so they work together with the scientific and medical communities to set new standards.

JOB PURPOSE

The Commercial Trainer is responsible for designing, implementing, and continuously improving Pharmacosmos Canada’s commercial training strategy. The role ensures the field organization has the product knowledge, disease-state expertise, customer engagement skills, and commercial capabilities required to execute brand priorities and deliver high-quality customer experiences.

The Commercial Trainer will also serve as the organizational lead for Key Account Management capability development, ensuring all commercial team members are equipped to execute strategic account plans, navigate complex healthcare systems, and drive long-term customer partnerships.

Reporting to the Senior Director, Sales & Commercial Excellence, and working in close partnership with Regional Business Managers (RBMs), Marketing, Medical Affairs, Human Resources (HR), and other cross-functional partners, the role connects brand strategy with field execution through training needs assessment, curriculum and workshop development, onboarding, certification, and field coaching.

KEY RESPONSIBILITIES

• Develop and execute annual and quarterly commercial training plans aligned with brand strategy, business priorities and organizational needs.
• Collaborate with sales leadership and an external partner (if needed) to establish a Key Account Manager Framework, associated competencies, appropriate proficiency expectations and assessment methods and incorporate into relevant learning activities.
• Translate brand strategy into practical learning objectives, training curricula, workshops, tools, and reinforcement plans for the Key Account Managers.
• Conduct ongoing training needs assessments using field observations, performance trends, learner assessments, and input from RBMs and cross-functional partners.
• Establish metrics to evaluate learning participation, knowledge acquisition, capability application, learner confidence, and training effectiveness.
• Maintain accurate training records, certification status, learning documentation, and required reporting.
• Promote a culture of continuous learning, coaching, accountability, and commercial excellence.
• Maintain the commercial training content in the Learning Management System (LMS), in partnership with HR.

Product Disease Knowledge (PDK) Training

• Develop learning pathways that build product, disease-state, competitive landscape, and healthcare environment and Key Account Management competencies.
• Partner with Medical Affairs and Marketing to ensure training content is scientifically accurate, strategically aligned, current, and approved through appropriate review processes.
• Build and maintain training materials, facilitator guides, learner resources, assessments, and certification requirements.
• Ensure field teams can confidently and compliantly apply product and disease-state knowledge in customer interactions.
• Stay up to date with Global training modules and incorporate them into the Canadian training plan as needed.
• Lead the commercial onboarding program for new hires, developing and delivering training on PDK, customer engagement, and key KAM competencies, while partnering with hiring managers, HR, and cross-functional stakeholders to support the broader onboarding experience.
• Design and facilitate engaging national, regional, virtual, and in-person learning experiences using adult learning principles, case studies, role plays, simulations, practice sessions, peer learning, and real-world account scenarios for new and tenured employees.
• Evaluate program effectiveness and continuously improve content, delivery methods, and learner experience.

QUALIFICATIONS

Education

• Bachelor's degree in Life Sciences, Business, Education, Healthcare, or a related field.
• Certification or formal development in adult learning, instructional design, facilitation, coaching, or professional education is an asset.

Experience

• Minimum 5 years of progressive pharmaceutical commercial experience including a minimum of two (2) years in field sales (Key Account Management experience preferred).
• Demonstrated experience designing and delivering product, disease-state, selling skills, or commercial capability training.
• Experience facilitating workshops and providing field-based coaching to customer-facing teams.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Experience in specialty products in therapeutic areas such as Women’s Health, Haematology, Gastroenterology, Oncology or Nephrology an asset.
• Strong facilitation, presentation, communication, and coaching skills.
• Working knowledge of adult learning principles, instructional design, blended learning, and assessment methodologies.
• Strong pharmaceutical business acumen and ability to translate brand strategy into field-ready learning solutions.
• Ability to understand and teach clinical evidence, disease states, product differentiation, and customer engagement approaches.
• Knowledge of KAM principles, including account planning, stakeholder mapping, opportunity assessment, healthcare system navigation, and cross-functional collaboration.
• Strong project management, planning, organization, and prioritization skills.
• Ability to build trusted relationships with field teams, RBMs, and cross-functional partners.
• Proficiency with Microsoft Office, virtual learning tools, and learning management systems.

Other Requirements:

• Travel required: approximately 20%, including field visits, regional meetings, and national training events.

The anticipated base salary range for this role is $120,000 to $155,000. Actual compensation offered will be determined based on factors such as relevant experience, skills, qualifications, education, demonstrated competencies, internal equity considerations, and overall alignment with the role's requirements.

This posting is for an existing vacancy. We do not use artificial intelligence (AI) to screen, assess, or select candidates as part of our recruitment process.

Pharmacosmos Canada Inc. is committed to fostering an accessible, inclusive, and equitable workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and all applicable provincial accessibility and human-rights legislation, Pharmacosmos Canada Inc. will provide accommodations throughout the recruitment, assessment, selection processes, and for the duration of the employment lifecycle. If you need support or accommodation due to a disability or a barrier you may experience, please let the Canadian Human Resources team know at any time. All accommodation requests will be handled confidentially.