Commercial Store Associate

The Sherwin-Williams Company; St. Catharines; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in paint products is seeking a Branch Coordinator to join their team in St. Catharines. The role focuses on delivering exceptional customer service while managing sales transactions and maintaining store standards. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction along with some experience in retail or delivery.

Qualifications

• Ability to lift and carry up to 50 lbs frequently.
• Experience in retail, delivery, or customer service positions is preferred.
• Knowledge of paint and related products is an asset.

Responsibilities

• Assist customers with needs in person and over the phone.
• Ensure customer satisfaction through excellent sales service.
• Maintain products and store standards.

Skills

Customer service skills

Sales skills

Communication

Problem-solving

Education

High School diploma or GED

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. The individual selected for this role will be expected to work at Store #768720, located at : 40 Scott Street, West, St Catharines, ON L2R 1C9

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements :

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications :

• Have a valid, unrestricted Driver’s License
• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

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