Commercial Site Supervisor - Complex Claims

First Onsite - CA; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

First Onsite is seeking a skilled Site Supervisor with IICRC WRT certification to lead water damage and commercial restoration projects. This role involves coordinating crews and ensuring adherence to safety and quality standards. Ideal candidates will have experience in managing restoration sites, strong problem-solving skills, and a commitment to customer service.

Benefits

Competitive wages based on experience

Exceptional extended health plan (medical, dental, vision)

Employee assistance program

Educational support

Career development opportunities

Qualifications

• Minimum 3 years experience as a lead water technician or supervisor.
• Detailed understanding of reconstruction practices for various damage types.
• Knowledge of Canadian building codes and related laws.

Responsibilities

• Coordinate crews, equipment, and project timelines for restoration.
• Review demo progress and assess material needs.
• Communicate effectively with clients and manage project expectations.

Skills

Leadership

Problem Solving

Communication

Teamwork

Customer Service Excellence

Basic Accounting Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join First Onsite as a Site Supervisor (WRT Certified)

Are you a hands-on lead with IICRC WRT certification and a passion for turning chaos into calm? First Onsite is seeking a skilled Site Supervisor to lead water damage and commercial restoration projects with precision, urgency, and care. In this role, you'll be at the heart of recovery - coordinating crews, equipment, and timelines to bring businesses back to life after disaster strikes.

You'll work closely with our Operations Manager to keep field operations running smoothly, support crew efficiency, and ensure every project meets First Onsite's gold standard of safety and quality. You know how to lead by example, solve problems on the fly, and communicate clearly with both your team and our clients.

We offer competitive wages based on experience, along with an exceptional extended health plan (medical, dental, and vision), employee assistance program, educational support, career development, and the chance to grow within a national company that truly values work-life balance and internal advancement.

If you're ready to step into a leadership role where your skills, certification, and sense of purpose truly matter-apply today.

A Day in the Life of a Site Supervisor at First Onsite

Your day starts early-with a strong coffee and a quick scan of the project schedule. Before most people have settled into their desks, you're already on-site, walking through the job with your crew, reviewing the plan, and ensuring everyone is clear on the scope and safety expectations. You're the calm in the chaos, the one who sees the big picture while catching every small detail.

You're reviewing demo progress on one site, fine-tuning a material list for repairs on another, and fielding a call from a Project Manager who needs eyes on a new work order. You've got your finger on the pulse-scheduling in-house crews, keeping everyone accountable, and making sure quality never slips. Whether it's approving timesheets, coordinating with subs, or quickly adjusting the plan when something unexpected comes up, you handle it all with purpose and professionalism.

Throughout the day, you're keeping clients, crews, and managers in the loop, making sure work moves forward safely, efficiently, and to First Onsite's high standards. You're not just supervising-you're building trust, leading by example, and helping your team take pride in every step of the recovery process.

At the end of the day, you don't just look back at what got done-you look ahead to what's coming next. Because for you, every project is personal. Every site is a chance to rebuild something meaningful.

Qualifications & Experience:

• Minimum 3 years experience with proven track record as a lead water technician or an emergency mitigation/ restoration/construction supervisor or foreman position (WRT cert ++)
• Detailed understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages
• Knowledge of Canadian building codes and electrical, or plumbing, or mechanical and related codes.
• Knowledge of the laws and ordinances regulating building construction.
• Strong communication skills, both written and verbal
• Computer skills required effectively for reporting - use of Word, Excel, and Outlook.
• Accounting skills basic understanding of invoicing, billing and general math skills.
• Ability to work as part of a team and demonstrated commitment to customer service excellence
• Work activities may include physical labour, material handling and lifting, climbing ladders, wearing a respirator, and working in tight spaces (attics, basements, and crawlspaces)
• The ability to pass a background check
• FULL G Driver's license

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this construction management position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, First Onsite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources or the Hiring Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation