Commercial Servicing Administrator (12 Month Contract)

EQ Bank | Equitable Bank; Regina; On-site; CAD 55,000 - 70,000; Full time

Job summary

Join a leading bank as a Commercial Administrator, where you will handle loan operations, support the servicing team, and ensure excellent customer service. This role requires attention to detail, strong communication skills, and a background in mortgage administration. Enjoy competitive benefits and a chance to redefine banking.

Benefits

Competitive discretionary bonus

Market-leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up benefits

Generous vacation and personal days

Annual professional development allowance

Qualifications

• Minimum of 2 years’ mortgage administration experience.
• Comprehensive knowledge of real estate transactions and AML.

Responsibilities

• Review and process commercial facility advances and repayments.
• Communicate daily with internal and external contacts for transaction processing.

Skills

Attention to Detail

Time Management

Communication

Education

Bachelor’s degree in Commerce

Tools

MS Office

CyberQuery

PPLUS

Job description

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions, and learn together.

We are a big (and growing!) family. Overall, we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together, we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Commercial Administrator is responsible for reviewing and processing commercial subsequent and co-lending facility advances and repayments, recommending and recording partial discharges, performing data integrity checks, producing various reports, and completing administrative duties as required by management.

The incumbent will be reporting to the Manager, Commercial Administration, and will work closely with the Commercial Underwriting teams, Senior Commercial Management, Mortgage Services, and Accounting.

The core parts of your role would be to:

• The Commercial Servicing Administrator will support the Commercial Servicing Specialist by handling daily loan operations including monthly payment reconciliations, subsequent advances, and repayments, ensuring automation on PPLUS as much as possible, and managing priorities to meet deadlines. (40%)
• Submit partial discharges for approval, update the monthly Inventory Report with unit sales, review Inventory loans for quarterly paydown requirements. (35%)
• Communicate daily with internal contacts (funders, underwriters, managers, and sales staff) and external contacts (lending partners, brokers, solicitors, clients) to ensure timely transaction processing and excellent customer service. (10%)
• Coordinate with Mortgage Services' Payments Department regarding loan payment inquiries. (10%)
• Contribute to special projects, including developing user guides and updating policies and procedures within Commercial Administration. (5%)

Let's Talk About You!

• Bachelor’s degree in Commerce or equivalent work experience (accounting skills are essential)
• Minimum of 2 years’ mortgage administration experience
• Comprehensive knowledge of real estate transactions and AML
• Proficiency in MS Office (especially Excel), CyberQuery, and PPLUS
• Experience in data analysis
• Outstanding attention to detail
• Strong time management and organizational skills for handling multiple priorities
• Excellent verbal and written communication skills; able to respond clearly, concisely, and professionally
• Bilingual skills are an asset

Job Complexities / Thinking Challenges

• The role requires a self-starter capable of making sound decisions efficiently. Commercial mortgages are complex, requiring detailed reviews, creative problem solving, and innovative thinking. The incumbent will face information overload and time-sensitive activities.
• Effective communication of complex information, supporting company initiatives, and understanding process changes are critical. Knowledge of company policies is essential for sound lending decisions.

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market-leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up benefits
• Generous vacation and personal days
• Virtual events to connect colleagues
• Annual professional development allowance and career growth opportunities
• A chance to join a top FinTech and help redefine banking

Equitable Bank is deeply committed to inclusion. We support diversity and encourage personal and professional growth. We ensure a barrier-free recruitment process and work environment. Please inform us of any accommodations needed during the application process. All candidates must pass a criminal background and credit check. We will contact only those candidates whose skills and qualifications match the role.

We look forward to getting to know you!