Commercial Property Manager

Kingsley Management Inc.; Kitchener; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Dental care

Extended health care

Vision care

EFAP program

Virtual Urgent Care

Job summary

Kingsley Management Inc. is seeking a Commercial Property Manager in the Waterloo region to oversee a portfolio of commercial and retail properties, focusing on tenant relations, on-site operations, and contract management.

You will act as the primary contact for tenants and coordinate responses to service requests, ensuring satisfaction and retention. The role requires coordinating maintenance, monitoring budgets, advising on forecasting and cost controls, and ensuring compliance with safety

Qualifications

• 3+ years of commercial property management experience.
• Strong tenant relations, leasing fundamentals, and property operations.
• Excellent written and oral communication and interpersonal abilities.
• Detail-oriented and proactive with issue resolution.
• Proficiency in MS Office; Yardi or similar systems considered an asset.

Responsibilities

• Act as the primary contact for tenant inquiries, service requests, and concerns.
• Build and maintain strong tenant relationships to support retention and satisfaction.
• Ensure timely resolution of tenant issues and follow up to confirm completion.
• Oversee daily operations of a portfolio of commercial and retail properties.
• Coordinate maintenance requests and supervise vendor performance.
• Support annual budget preparation and ongoing forecasting.
• Monitor expenses and review monthly variance reports; code invoices.
• Monitor arrears and follow up with tenants regarding balances.
• Manage service contracts and vendor relationships; obtain quotes.
• Coordinate leasing activities including tenant coordination and showings.
• Ensure properties comply with municipal, provincial, and safety regulations.
• Coordinate routine inspections and compliance testing (OHSA, AODA).
• Maintain accurate property and tenant records; coordinate communications.

Skills

Tenant relations

Leasing fundamentals

Property operations

MS Office

Yardi experience

Tools

Yardi or similar PM systems

Job description

Description

The Commercial Property Manager is responsible for the day-to-day management and performance of a portfolio of commercial and retail properties. This role focuses on delivering strong tenant relationships, ensuring operational excellence, managing vendor performance, and supporting financial performance through budgeting, cost control, and lease compliance.

Key Responsibilities

Tenant Relations & Customer Service

• Act as the primary contact for tenant inquiries, service requests, and concerns
• Build and maintain strong tenant relationships to support retention and satisfaction
• Ensure timely resolution of tenant issues and follow up to confirm completion
• Conduct regular tenant communications and on-site meetings as required

Property Operations

• Oversee daily operations of a portfolio of commercial and retail properties
• Conduct regular site inspections to ensure properties are well maintained and compliant
• Coordinate maintenance requests and supervise vendor performance
• Ensure properties are operating in line with company standards and procedures
• Manage after-hours and emergency response on a rotational basis

Financial Management & Reporting

• Support annual budget preparation and ongoing forecasting
• Monitor expenses and review monthly variance reports
• Code and approve invoices in accordance with internal processes
• Monitor arrears and follow up with tenants regarding outstanding balances
• Support accruals and assist accounting with financial reporting as required

Vendor & Contract Management

• Manage service contracts and vendor relationships
• Obtain competitive quotes for services and support contract renewals
• Ensure vendors meet service expectations and contractual obligations
• Coordinate maintenance, repairs, and capital-related service work

Leasing & Asset Support

• Support leasing activities including tenant coordination and unit showings
• Maintain accurate tenant records and lease documentation
• Interpret lease agreements to support enforcement of obligations
• Work closely with leasing and asset management teams on occupancy and tenant needs

Compliance & Risk Management

• Ensure properties comply with applicable municipal, provincial, and safety regulations
• Support implementation of health, safety, and accessibility requirements (OHSA, AODA, etc.)
• Coordinate routine inspections and required compliance testing (e.g., fire safety systems)
• Assist with risk assessments and mitigation initiatives

Administration & Coordination

• Maintain accurate property and tenant records
• Coordinate communication between tenants, vendors, internal teams, and external partners
• Support general administrative functions related to property operations

Requirements

• 3+ years of commercial property management experience
• Strong knowledge of tenant relations, leasing fundamentals, and property operations
• Strong organizational and time management skills
• Excellent written and oral communication and interpersonal abilities
• Detail-oriented and solution-focused with strong critical thinking, sound judgment, and a proactive, timely approach to issue resolution.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Experience with Yardi or similar property management systems considered an asset

What Success Looks Like In This Role

• Strong tenant satisfaction and retention
• Well-maintained, compliant, and operationally efficient properties
• Proactive vendor management and issue resolution
• Minimal escalations due to strong day-to-day management

Benefits

• Dental care
• Extended health care
• Vision care
• Extensive EFAP program
• Virtual Urgent Care

Accommodations

Kingsley Management Inc. is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at [e-mail]

AI Usage

As part of our hiring process, we use AI-powered tools to assist in screening resumes. These technologies help us efficiently identify candidates whose qualifications align with the role, ensuring a fair and consistent evaluation process. By clicking "Apply," you acknowledge and consent to the use of AI in our recruitment workflow.