Commercial Project Coordinator

The Brick; Richmond Hill; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading retailer is seeking a customer service leader to enhance their service team. The role involves problem-solving, coordination of service issues, and ensuring customer satisfaction. Join The Brick for a dynamic career with competitive benefits and growth opportunities.

Benefits

Flexible and comprehensive benefits package

Employee discounts

Career progression potential

Qualifications

• Minimum 5 years customer service or sales experience.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Office programs.

Responsibilities

• Coordinate service calls for furniture and appliances.
• Respond to customer inquiries and offer solutions.
• Process sales order confirmations for builders.

Skills

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Is this job for you?

Do you have experience leading a team?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!

Responsibilities

• Basic forecasting and business analysis
• Processing service concerns within the first year
• Coordinate service calls for furniture and appliances
• Respond to customer inquiries and offer solutions
• Process sales order confirmations for builders and large contracts
• Co-ordinate product reservations and deliveries for large contracts
• Organizing builder/special project deliveries
• Consistently follow up with customers on the progress of customer service related issues
• Other duties as assigned periodically

Qualifications

• High school diploma or equivalent
• Minimum 5 years customer service or sales experience
• Excellent telephone manner
• Excellent verbal and written communication skills
• Strong working knowledge of MS Office programs
• Creative problem solving skills
• A positive and enthusiastic attitude

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]