Commercial Operations Manager – MOLM

myGwork - LGBTQ+ Business Community; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading company within the LGBTQ+ Business Community seeks a professional to enhance sales support and customer service strategies. This role involves defining key targets, managing logistics operations, and ensuring customer satisfaction through effective relationship building. If you are motivated and ready to contribute to an inclusive workplace, we encourage you to apply.

Responsibilities

• Creates, implements, and reviews sales support and customer service strategy.
• Oversees the support provided and proposal preparation by allocating resources.
• Builds long-term customer relationships and develops effective customer support processes.

Skills

Business Strategy

Customer Experience Success

Regulation & Legal Compliance

Pricing Excellence

Budget & Performance Targets

Account Management

Business Development & Adoption

Solution / Application Sales Engineering

Channel Sales

Job description

• Creates, implements, and reviews sales support and customer service strategy.
• Defines key targets and ensures their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.
• Oversees the support provided and proposal preparation by assigning and allocating internal and external resources for technical and commercial support and proposal preparation.
• Ensures the most competitive offers considering the market situation and customer conditions.
• Identifies the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer.
• Oversees the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer.
• Supports bid / no bid analyses and decisions.
• Participates in project risk review processes.
• Ensures the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.
• Focuses on achievement of inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).
• Processes orders to ensure accurate and timely delivery of products and acts as the first point of contact for customer queries related to orders.
• Builds long-term and sustainable customer relationships by prioritizing their work as per defined criteria to ensure consistent customer satisfaction.
• Develops, implements, and maintains effective customer support processes by participating in development projects (e.g., tools, competencies, resources).
• Purchases products as per the sales plan and forecast and ensures the appropriate stock levels of finished goods.
• Develops and manages logistics operations to effectively control inbound and outbound shipping of products to customers.
• Handles import and export matters, including documentation, compliance, and logistics coordination. Manages the warehouse, ensuring efficient operations and optimal inventory control.
• Manages small scale final product assembly within the country as per business unit request.
• Ensures order quality, volume, and on-time delivery based on business unit standards and customer requests.
• Shares functional best practices and lessons learned across the organization.

Qualifications for the role

• Business Strategy
• Customer Experience Success
• Regulation & Legal Compliance
• Pricing Excellence
• Budget & Performance Targets
• Account Management
• Business Development & Adoption
• Solution / Application Sales Engineering
• Channel Sales

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and / or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.

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