Commercial Lines Customer Service Representative (CSR) - Remote

Ai Insurance Organization; Toronto; Remote; CAD 50,000 - 60,000; Full time

Job summary

Ai Insurance Organization is looking for a passionate Commercial Lines Customer Service Representative to join our team in a full-time, remote position. This role involves managing the policy lifecycle for Commercial Insurance, maintaining effective communication with clients, producers, and underwriters while demonstrating strong customer service skills. Qualified candidates will have a RIBO license, experience in Commercial Insurance, and the ability to build strong client relationships.

Benefits

Comprehensive health benefits

Continuing education support

Remote working environment

Commission pay

Employee assistance program

Qualifications

• Minimum 1 year of Commercial Insurance experience.
• RIBO licensed, in good standing with required CE hours.
• Personal lines experience considered an asset.

Responsibilities

• Manage policy life cycles for new and existing clients.
• Process insurance-related reports and contracts.
• Be the first point of contact for customers.

Skills

Interpersonal interactions

Customer service

Organizational skills

Collaboration

Attention to detail

Communication skills

Education

Post-secondary education

RIBO Licence

CIP, CAIB and CRM designations

Tools

CRM

BMS

MS Word

Excel

Job description

Ai Insurance Organization is an award-winning insurance brokerage located in Oakville, Ontario. Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partners, suppliers, communities, and society as a whole) and create superior value by disrupting and creating new market segments for both industry and consumer. We are seeking a creative and driven CommercialLines Customer Service Representative (CSR) to join our growing Service team. This is a full time, remote position with full benefits.

Job Purpose

Reporting to the Chief Operating Officer, the successful candidate will communicate effectively and regularly with producers, clients, and underwriters to process, amend and maintain Commercial Insurance policies. The CommercialLines CSR works with internal teams, insurance markets, and vendors to manage the policy lifecycle of new and existing clients; entering data and helping 'raise the bar' on service.

Successful Behaviours

A proven track record of exceptional interpersonal interactions and customer service.

Strong work ethic and attention to detail.

A professional and pleasant telephone manner.

Strong written and oral communication skills.

Ability to organize and prioritize work effectively.

Work collaboratively as part of a team.

Dependable.

Technical skills

Ability to build strong relationships with clients, underwriters and internal teammates.

Comprehensive knowledge of Commercial Insurance products, applications, coverages, and limits; relative to insurance carrier appetite.

Ability to identify gaps in coverages.

Proficiency with customer relationship management systems (CRM).

Experience with broker management systems (BMS).

Proficiency with insurance vendor and carrier portals is also an asset.

Financial and accounting literacy.

Knowledge of MS Word, Excel.

Key Result Areas / Essential Functions Responsibilities

Managing policy life cycles for new and existing clients, including new business submissions, renewals, re-marketing and endorsements.

Processing insurance-related reports and contracts such as property valuations and premium financing agreements.

Being the first point of contact for customers in servicing their insurance needs.

Assisting producers in the completion of comprehensive submissions for quoting.

Reviewing quotations, subjectivities, and policies for accuracy.

Administering internal standard operating procedures (SOPs) and underwriting guidelines.

Timely processing of endorsements and certificate of insurance (COI) requests.

Working effectively with team members and colleagues to accomplish team and organizational goals.

Taking actions that respect the needs and contributions of others.

Qualifications / Experience

RIBO licensed, in good standing with required continuing education (CE) hours.

Minimum 1 years of Commercial Insurance experience.

CIP, CAIB and CRM designations and / or relative courses are considered an asset.

Personal lines experience is considered an asset.

Post-secondary education is considered an asset.

Remuneration

Salaried position, dependent on experience.

Comprehensive employee health benefits and insurance plan.

Continuing education support and the opportunity to learn from industry leaders.

The Ai Insurance Organization Inc. is committed to providing accommodations and achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.

Job Type : Full-time

Salary : $50,$60, per year

Benefits : Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Remote working environment

Supplemental pay types :

Commission pay

Experience :

Commercial Insurance : 1 year (required)

Licence / Certification :

RIBO Licence (required)

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Customer Service Representative • Toronto, Ontario